The cost of a missed call
IF
Call to Lead Ratio
60%
AND
Lead to Sale Ratio
33%
THEN
5 missed calls =
1lost sale
HVAC
Pipes break, floods happen, heat goes out. Your services are
constantly needed, but are you making the most of the opportunity?
SERVICE CALL
$900
one-time fee
ADDITIONAL REVENUE
OPPORTUNITIES
OPPORTUNITIES
Accessory Sales:
$3000
System Replacement:
$8500
EVERY 5
MISSED
CALLS WILL
COST YOU
$900
MISSED
CALLS WILL
COST YOU
$900
That’s
$180
per call lost
AND YOU ALSO LOSE
Lifetime Customer
ATTORNEY
Lawyers bill 2200 hours a year, that’s 42 hours per week. Are
you missing clients’ calls and missing more revenue?
HOURLY RATE
$200
an hour
AVERAGE COST
OF A CASE
OF A CASE
$2000
of cases come
from referrals
from referrals
EVERY 5
MISSED
CALLS WILL
COST YOU
$900
MISSED
CALLS WILL
COST YOU
$900
That’s
$40
per call lost
AND YOU ALSO LOSE
Referral Customer
YOUR BUSINESS
Enter your avg. transaction
ONE CUSTOMER
$
an hour
ONE TRANSACTION
PER MONTH
PER MONTH
$
A 5% increase in
customer loyalty can
increase profitability
25-80%
customer loyalty can
increase profitability
25-80%
$
EVERY 5
MISSED
CALLS WILL
COST YOU
$
MISSED
CALLS WILL
COST YOU
$
That’s
$
per call lost
AND YOU ALSO LOSE
Creating a loyal, returning customer
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