Frequently Asked Questions

How is the pricing for your virtual receptionist and web chat services determined?

Our pricing is based on a number of factors, including the volume of calls or chats that you anticipate, the specific features that you require, and the level of customization that you need.

Is there a setup fee for your virtual receptionist and web chat services?

There is typically a one-time setup fee of $75 associated with our virtual receptionist and web chat services. This fee covers the initial setup of your account, the customization of your call or chat scripts, and the installation of any necessary software or tools.

What is included in your monthly pricing for virtual receptionist and web chat services?

Our monthly pricing includes the use of our virtual receptionist or web chat services for the specified number of calls or chats that you anticipate. Our pricing also includes access to our online portal, where you can view call or chat summaries and manage your account.

Are there any additional fees associated with your virtual receptionist and web chat services?

There may be additional fees for certain features or services that are not included in our standard pricing model. We will always provide you with a clear breakdown of any additional fees before you sign up for our services.

Can I customize my virtual receptionist or web chat service to fit my specific needs?

Yes, we can customize your virtual receptionist or web chat service to fit your specific needs. We will work with you to determine the features and services that you require, and provide you with a customized quote based on those needs.

Can I change my pricing plan if my needs change?

Yes, you can change your pricing plan at any time to better fit your changing needs. Just contact us and we will work with you to make the necessary changes.

Is there a minimum contract term for your virtual receptionist and web chat services?

Shared Agent Accounts:

Our shared agent accounts are billed monthly with a minimum of one month on service contracts. In addition, a 30-day written notice is mandatory upon cancellation.

Dedicated Agent Accounts:

New members for dedicated accounts are required to have 90-day minimum contract period. Current members are required to have a 30-day minimum contract. Dedicated plans cease upon contracted end date, unless cancelled by 30-day written notice.

Trial Period:

During our 30-day free trial period (available for our virtual receptionist service only), there is no contract required. Our trial period is commitment free and allows you to fully experience our outstanding service.