Voted Top Call Center for 2024 by Forbes
Virtual Receptionist Services
Our live 24/7 answering service ensures your business stays open, even when you’re asleep.
CRM Integrations
Free Trial
Award-Winning
Bilingual
Never miss out-of-hours calls or inquiries
Every missed call is a missed opportunity. Save time and money with our best-in-class virtual receptionists.
Grow your business
We’ll take care of your customers while you take care of your company. Happy customers, successful business. It’s a win-win.
Personalized experiences
Every company and customer is unique — so why treat them the same? That’s why we don’t do “one-size-fits-all” services.
Dedicated support
Our transparent support structure ensures full accountability, with quick access to your dedicated account manager, 24/7/365.
Build customer loyalty
We’re in this together. Establish trust and enjoy lasting, repeat business with our award-winning customer care.
Let us take your calls 24/7
We can handle your overflow calls, after-hours calls, or every call.
Amazing features, unbeatable service
Forget answering machines and robots. They’re yesterday’s tech. Go Answer provides the empathy and human voice that’s crucial when you’re establishing lasting trust between your business and your customers.
-
Full time, or just some time
Our customized support packages have your business covered whenever you need us. We work for you when you want us to.
-
No contracts, no hidden fees
Being locked into a contract is awesome - said no one, ever. That’s why we offer flexible month-to-month plans that scale up or scale down - whatever you need.
-
Transparency is key
We want you to see exactly what we see. Get access to your account’s real-time activity via our, AlwaysOn™ Mobile App or through our client portal.
-
Say goodbye to language barriers
Provide all your clients with the best customer service available — in English or Spanish! Our bilingual answering services ensure each customer receives the personal attention they deserve.
-
Dynamic software integration
Our answering services seamlessly integrate with the tools you already use, from calendars to CRMs.
Get started now.
Learn why thousands of companies rely on Go Answer.
Try us risk-free for 14 days!
Enjoy our risk-free trial for 14 days or 200 minutes, whichever comes first.
Have more questions? Call us at 888-462-6793
We don’t like talking about ourselves
But we don’t mind if our customers do.
-
Excellent Company + Affordable
"We've used a lot of companies in the past to handle our overflow and after-hours, and we've always been disappointed...and then we met Go Answer who is so clearly in a league of their own. They truly became our company - whether it was taking an order over the phone, dealing with customers problems over web-chat...they treated our customers the way we would treat our customers. Thank you for being awesome Go Answer"
Marle C. | US
-
Highly recommended agents.
"Our company has been working with Go Answer for a little over a month now. The agents we have working for us are kind, critical thinking, self motivated and hard working individuals. As a company with a lot of incoming calls, it is a relief to know we have dedicated agents ready to take the calls efficiently and effectively. I would highly recommend Go Answer to any business!"
Sarah D. | US
-
Great Onboarding Process
"Great onboarding process from start to finish. After researching reception services for days on end and spoken to several agencies, none did an excellent job like Go Answer. Speaking with Andrew L. was easy, fun and lively and provided excellence in communicating their services and answered all my questions. The family culture Go Answer has clicked instantly with our company culture. The team has done a fantastic job helping us get started. A+"
LHCS | US
Call and talk to a live virtual receptionist
Hear why thousands of companies choose Go Answer.
Frequently Asked Questions
-
A virtual receptionist is a service that provides a professional answering and call management solution for businesses without having to hire an in-house receptionist. Our team of trained receptionists will answer your calls and handle your business communication needs on your behalf.
-
We provide you with a dedicated phone number that you can forward your calls to. When someone calls, our virtual receptionist will answer the call in your business name and handle the call as per your instructions. We can take messages, transfer calls, schedule appointments, and more.
-
Yes, our virtual receptionists are available 24/7/365. We understand that your business may receive calls outside of traditional business hours, so we are here to ensure that every call is answered in a timely and professional manner.
-
Yes, you can customize how your calls are handled based on your specific business needs. You can provide us with specific instructions on how you want your calls answered and handled, and we will follow those instructions every time.
-
Go Answer's efficient answering service ensures all calls will be answered within 20 seconds or approximately 3 rings. That's lower than the standard industry rate of 30 seconds! Go Answer constantly monitors our calls to establish the most efficient and up-to-date service for our customers.
-
We can send you messages and call summaries via email, text message, or through our online portal. You can choose the method that works best for you.
-
Our virtual receptionist service pricing varies based on the specific needs of your business. While our basic plans are available on our pricing page, please contact us to discuss your needs and receive a customized quote.
-
Yes, we take data security and privacy very seriously. We have implemented industry-standard security measures to ensure that your business information is kept safe and confidential at all times.
-
Yes, we can provide virtual receptionist service in English and Spanish. Please let us know if you have specific language requirements when you contact us to discuss your needs.
-
Virtual receptionists provide several benefits, including 24/7 availability, cost savings, and the ability to handle a high volume of calls. Our receptionists also provide professional and personalized customer service, which can help increase customer satisfaction and loyalty.
-
We provide virtual receptionist support for a variety of businesses, including e-commerce stores, online service providers, medical practices, and legal firms. Any business that wants to improve customer engagement and provide exceptional customer service can benefit from our call answering service.
-
Virtual receptionists can help your business by providing professional and personalized customer service, answering calls promptly and efficiently, and forwarding important calls to the appropriate personnel. They also save you money on overhead costs and free up your time to focus on other aspects of your business.
-
Our virtual receptionist services are different from other call answering and support services because we provide personalized and professional customer service that is tailored to the needs of your business. We also use the latest technology to ensure that your customers have a seamless experience when interacting with your business.
Most importantly, we never use AI, chat bots, or automated messages to handle your customers – every call is answered by a real human being, every time.
Get started now.
Sign up today. No contracts. No hidden fees.
Try us risk-free for 14 days!
Enjoy our risk-free trial for 14 days or 200 minutes, whichever comes first.
Have more questions? Call us at 888-462-6793
The Best Live Virtual Receptionist Service for Businesses of all Sizes
Curious about how a live virtual receptionist service can improve your business? It handles your calls efficiently, enhances customer satisfaction, and cuts costs. Let’s explore the benefits, features, and everything you need to know to make an informed decision.
Key Takeaways
Go Answer enhances customer satisfaction with professional call handling and quick response times, contributing to client retention.
The service reduces operational costs by outsourcing receptionist duties, providing flexibility in pricing plans that cater to various business sizes.
Go Answer’s advanced features, like bilingual receptionists and caller analytics, improve operational efficiency and support diverse business needs.
Why Choose Go Answer as Your Live Virtual Receptionist Service?
Go Answer’s live virtual receptionist service provides numerous benefits that can significantly enhance your business operations. One of the primary advantages is the ability to enhance customer satisfaction by ensuring that every call is answered promptly and professionally. Go Answer’s team is trained to provide friendly and knowledgeable support, which not only impresses callers but also helps in acquiring more clients and retaining existing ones.
Another key benefit is the reduction in operational costs. Outsourcing phone communication to Go Answer helps businesses save on labor costs and other expenses related to hiring an in-house receptionist. This cost-effective solution allows companies to allocate resources more efficiently and focus on their core activities without compromising on customer service quality.
Enhance Customer Satisfaction
Customer satisfaction is central to Go Answer’s virtual receptionist services. Customers appreciate the professionalism brought to their interactions, which is achieved through personalized service and quick response times. Go Answer’s staff is trained to handle customer calls with care, ensuring that each call is managed efficiently and effectively, leading to higher customer satisfaction and loyalty.
Quick response times by virtual receptionists reduce wait times and prevent missed opportunities. Prompt service makes customers feel valued, enhancing their overall experience. By managing calls professionally, virtual receptionists allow your staff to focus on primary business tasks, improving productivity and ultimately contributing to a better customer experience.
Personalized service from virtual receptionists significantly enhances customer loyalty. When customers receive consistent, friendly, and knowledgeable support, they are more likely to remain loyal to the business and recommend it to others, leading to more clients and a stronger reputation.
Reduce Operational Costs
Reducing operational costs is a significant advantage of using Go Answer’s virtual receptionist services. Small businesses, in particular, can benefit from outsourcing receptionist duties, which can be more cost-effective than hiring a full-time, in-house receptionist. Outsourcing phone calls saves businesses on salaries, benefits, and other personnel expenses, enabling investment in other critical operations.
Go Answer offers various pricing tiers to accommodate different budgets, ensuring affordability for businesses of all sizes. Pricing models based on the minutes of service required allow businesses to choose plans that fit their needs, starting as low as $125 for 50 minutes of service. This flexibility makes it easier for small businesses to manage their budgets while still receiving high-quality receptionist services.
Increase Efficiency
Efficiency is crucial for any business, and Go Answer’s live virtual receptionists play a pivotal role in increasing operational efficiency. Efficient call handling by virtual receptionists saves your staff time, allowing them to focus on core business activities. This not only reduces distractions but also enhances overall productivity and customer satisfaction.
Virtual receptionists also manage tasks like appointment scheduling and customer inquiries, further streamlining operations. The integration of analytics within these services also helps businesses track key metrics and understand call trends, enabling them to make informed decisions and improve operational efficiency. A virtual assistant can also enhance these processes.
Leveraging these features helps businesses gain more leads and improve customer satisfaction without extra cost.
Go Answer: Your Partner in Success
Go Answer is more than just a virtual receptionist service; it is a partner in your business’s success. With over 30 years of experience in the call center and customer service industry, Go Answer has built a reputation for excellence and reliability. Their extensive experience ensures businesses receive high-quality service tailored to their unique needs, enhancing customer satisfaction and operational efficiency.
The company offers a variety of services centered around virtual receptionist and contact center solutions, making it a versatile choice for businesses of all sizes. Go Answer’s professional team is equipped to handle answering calls, managing customer inquiries, and scheduling appointments.
This comprehensive support makes Go Answer a valuable partner in achieving business answers goals.
Over 30 Years of Expertise
Go Answer’s 30 years of industry expertise ensure a proven track record of exceptional customer service. This extensive experience allows the company name to provide high-quality and reliable service, ensuring that businesses receive the best possible support.
Their commitment to excellence is reflected in their ability to handle complex reception requirements and deliver personalized service that meets the unique needs of each client, including support from human agents.
Bilingual Virtual Receptionists (English & Spanish)
Bilingual virtual receptionists can be a game-changer in today’s diverse business environment. Go Answer’s bilingual receptionists communicate effectively in both English and Spanish, enabling businesses to engage a broader customer base. This capability enhances customer satisfaction and signals the business’s ability to serve diverse needs, making it appear more credible.
Employing bilingual virtual receptionists significantly improves communication clarity, especially in legal or medical contexts where precise information is crucial. This approach helps prevent language barriers that might lead potential customers to seek services elsewhere, ultimately increasing profitability and customer loyalty.
Hiring bilingual virtual receptionists is more cost-effective than in-house bilingual staff, saving on overhead expenses.
Tailored Solutions for Your Business
Recognizing that every business is unique, Go Answer offers tailored solutions to meet diverse needs. Their virtual receptionist services can be customized for specific corporate requirements, accommodating high-volume and complex reception tasks. This flexibility ensures that businesses receive the exact support they need, enhancing operational efficiency and customer satisfaction.
Small businesses benefit from Go Answer’s personalized service options, allowing a more customized approach to managing business calls. Go Answer’s professional team is equipped to handle answering calls, managing customer inquiries, and scheduling appointments. This comprehensive support makes Go Answer a valuable partner in achieving business goals.
State-of-the-Art Technology
State-of-the-art technology ensures seamless communication and high-quality service delivery at Go Answer. Advanced cloud-based technology ensures Go Answer’s services are reliable, efficient, and tailored to meet unique business needs. This technology ensures that communication is smooth and uninterrupted, contributing to higher customer satisfaction and operational efficiency.
Ongoing support addresses any questions or issues, ensuring the virtual receptionist continues to deliver effective service.
Comprehensive Call Handling
Comprehensive call handling is a hallmark of Go Answer’s services. Outsourcing call handling allows businesses to manage inbound calls professionally and efficiently without disrupting in-house staff. Go Answer’s live virtual receptionists give undivided attention to callers, enhancing the customer experience and ensuring no call goes unanswered.
The services provided include transferring calls, scheduling appointments, taking messages, and offering custom greetings. Advanced features like custom routing and analytics enhance Go Answer’s call handling, ensuring calls are routed and managed effectively with the auto attendant.
This approach ensures businesses maintain high levels of customer satisfaction and operational efficiency.
Personalized Greeting
A personalized greeting establishes a positive customer experience. Go Answer allows businesses to choose between recording and uploading their personalized greeting or utilizing Go Answer’s Professional Voice Studio for a polished touch.
Receptionists work in small teams to learn about specific businesses and their unique needs, providing personalized service. This approach ensures callers receive a consistent and professional greeting, enhancing their experience with professional receptionists and ruby receptionists.
Message Taking and Delivery
Effective message taking and delivery are crucial for smooth communication. Go Answer’s virtual receptionists gather all necessary details from callers and ensure that messages are delivered promptly via email, SMS, or both. Immediate message delivery ensures businesses receive messages without delay, allowing quick and efficient responses.
This service is valuable for businesses needing to stay on top of client communications and maintain high customer satisfaction.
Call Screening and Forwarding
Call screening and forwarding are essential for directing callers to the right person. Go Answer’s call screening allows businesses to control which calls are accepted and forwarded, ensuring relevant inquiries reach the appropriate staff. Efficient call routing, such as skills-based routing, directs callers to the right person based on predetermined criteria.
Various call forwarding options are available, including forwarding to cell phones, colleagues, another team, or landlines. This flexibility ensures calls are managed professionally and efficiently, enhancing the customer experience. Additionally, you can forward calls to ensure that no important communication is missed.
Effective call screening and forwarding help businesses maintain high customer satisfaction and operational efficiency while also allowing them to screen calls.
Around-the-Clock Availability
One of the standout features of Go Answer’s virtual receptionist service is its around-the-clock availability. Operating 24/7, Go Answer ensures businesses never miss an important call, providing crucial support at any time. Constant availability is beneficial for businesses operating in multiple time zones or with clients needing support outside regular hours.
Ensuring no unanswered calls go unanswered, Go Answer helps businesses answer calls while maintaining high customer satisfaction and operational efficiency.
Never Miss a Call
Never missing a call is a significant advantage of Go Answer’s services. The live call answering service operates Monday to Friday from 8 am to 9 pm, and Saturday from 9 am to 7 pm (Eastern time), ensuring that calls are answered outside regular business hours each week. When unavailable, the virtual receptionist sends calls to voicemail or an automated menu, ensuring important messages are not lost.
Clients perceive the virtual receptionist as if they are seated in your office, enhancing the customer experience and maintaining a professional image. Live call answering services ensure businesses never miss a customer call from a live person, leading to higher satisfaction and improved client retention.
Support for Different Time Zones
Go Answer’s live answering service virtual receptionist services, available 24/7, ensure businesses can manage calls across time zones. This capability is crucial for businesses operating internationally or with clients in different regions. Prompt and professional call answering allows businesses to engage effectively with clients, regardless of location.
This enhances customer satisfaction and ensures operational efficiency, with no call going unanswered, even across time zones.
Specialized Services for Various Industries
Recognizing the unique needs of different industries, Go Answer provides specialized services tailored to meet these demands. Go Answer offers customized solutions for the legal, healthcare, and home services sectors to enhance communication, improve client satisfaction, and streamline operations.
This flexibility ensures that every client receives the right support, making Go Answer an invaluable partner for businesses of all sizes and types.
Legal Services
Effective client communication is critical for law firms. Go Answer provides specialized call handling services with personalized greetings, message taking and delivery, and call screening tailored for the legal sector. This ensures law firms manage client communications effectively, enhancing professionalism and trust.
Legal intake processes gather crucial information from potential clients, ensuring accurate assessments and efficient case management. Outsourcing these tasks to Go Answer allows law firms to focus on core activities while maintaining high client service levels.
Healthcare and Dental
Operational efficiency and patient interaction are paramount in the healthcare and dental sectors. Go Answer’s virtual receptionist services for dental practices include appointment scheduling, HIPAA compliance, and professional customer service. These services ensure timely responses and maintain healthcare regulation compliance, enhancing patient communication and satisfaction.
Handling tasks like appointment scheduling and patient inquiries, along with other tasks, allows healthcare providers to focus on delivering quality care. This improves operational efficiency and patient experiences.
Home Services and Contractors
Home service professionals, like electricians and HVAC contractors, greatly benefit from Go Answer’s virtual receptionist services. These services manage calls effectively, ensuring no potential leads are missed. Virtual receptionists assist contractors by scheduling service calls and managing customer inquiries, allowing focus on work without interruptions.
Virtual receptionists handle after-hours calls, providing support even when the business is closed. This ensures home improvement service providers maintain high customer satisfaction and operational efficiency, leading to more opportunities and better client retention.
Easy Onboarding Process
The onboarding process for Go Answer’s virtual receptionist services is straightforward and hassle-free. To get started, you can simply confirm that setting up the service requires minimal information and can be completed in minutes without IT assistance.
This ease of setup ensures that businesses can start benefiting from the service quickly and efficiently.
Free Consultation
A free consultation assesses business requirements and customizes services accordingly. The consultation identifies specific needs, ensuring the virtual receptionist services are tailored for optimal support. By understanding your unique requirements, Go Answer can deliver a personalized service that enhances your operations and customer experience.
Quick Setup
Setting up Go Answer’s virtual receptionist service is quick and easy. Each Live Receptionist plan includes a virtual phone, a local or toll-free business number, unlimited extensions, and a VoIP phone system. Users can make changes to their virtual receptionist service with just a few clicks, allowing for flexible and efficient management.
This ease of setup ensures that businesses can start benefiting from the service almost immediately.
Continuous Support
Continuous support is a key component of Go Answer’s service. The onboarding process is designed to calibrate the service to meet your specific business needs, ensuring smooth and effective service delivery. Additionally, ongoing support from the virtual receptionist team is available to address any questions or issues that arise, ensuring that your business continues to receive high-quality service.
This commitment to continuous support helps businesses maintain high levels of customer satisfaction and operational efficiency.
Advanced Features for Better Call Management
Go Answer offers advanced features that enhance call management and improve overall efficiency. These features include custom routing, call forwarding, and real-time analytics, which help businesses manage their calls more effectively.
The ability to manage calls simultaneously across various time zones ensures that no call goes unanswered, further enhancing customer satisfaction and operational efficiency.
Caller Analytics
Caller analytics are a valuable tool for businesses looking to improve their call management and customer service. Dialpad’s analytics dashboard provides insights into call volumes, including the number of incoming call and missed calls. By understanding call trends and volumes, businesses can make informed decisions that enhance their operational efficiency and customer satisfaction, ultimately benefiting the caller’s experience.
Utilizing call analytics helps businesses identify common queries and appropriate departments, ensuring that calls are routed to the right place and managed effectively. This data-driven approach to call management allows businesses to provide better service and improve overall efficiency.
Integration with Business Tools
Integrating with popular business tools allows businesses to streamline their operations and improve efficiency. Go Answer offers integrations with many software platforms and tools commonly used by small business owners, ensuring that their virtual receptionist services can be seamlessly incorporated into existing workflows.
Users can manage call routing setups through an online account dashboard, making it easy to customize and control their call management processes.
These integrations and features collectively enhance the overall efficiency of Go Answer’s services for small businesses, connecting them to better customer satisfaction and operational performance.
Mobile Access
Mobile access is a key feature of Go Answer’s virtual receptionist services. Many virtual receptionist solutions provide mobile applications, allowing business owners to manage calls and communications conveniently from anywhere. This ensures that businesses can stay connected with their clients and manage their operations efficiently, even when they are on the go.
Affordable Pricing Plans
Go Answer offers a range of affordable pricing plans designed to suit the needs of businesses of all sizes. With transparent pricing and pay-per-call options, businesses can choose an account plan that fits their budget and operational requirements.
The monthly packages for receptionist services start from as low as $125, making it an accessible option for small businesses.
Flexible Plans
Go Answer provides flexible subscription models tailored to different needs, ensuring that businesses can select a plan that aligns with their operational requirements. Month-to-month subscriptions offer businesses the flexibility to adjust or change their services as necessary, making it a cost-effective solution for businesses of all sizes.
No Hidden Fees
Transparency is a core value of Go Answer’s pricing structure. Calls under 5 seconds and telemarketing calls are not charged, demonstrating Go Answer’s commitment to fair and transparent billing. This approach ensures that businesses can avoid unexpected costs and budget effectively, providing peace of mind and value for money.
Go Answer stands out as the best live virtual receptionist service for businesses of all sizes. With over 30 years of experience, state-of-the-art technology, and a dedicated professional team, Go Answer provides high-quality services that enhance customer satisfaction, reduce operational costs, and increase efficiency. Their comprehensive call handling, around-the-clock availability, and specialized services for various industries make them a valuable partner for any business.
By choosing Go Answer, businesses can benefit from personalized service, advanced features, and affordable pricing plans that suit their unique needs. Whether you’re a small business looking to improve customer communication or a large company needing specialized call handling, Go Answer has the expertise and resources to support your success. Embrace the future of business communication with Go Answer and elevate your customer experience to new heights.
Get started now.
Sign up today. No contracts. No hidden fees.
Try us risk-free for 14 days!
Enjoy our risk-free trial for 14 days or 200 minutes, whichever comes first.
Have more questions? Call us at 888-462-6793
Looking for Enterprise Solutions?
Learn why thousands of companies rely on Go Answer.
Have more questions? Call us at 888-462-6793
Send us an email. We’ll send one back.
If you would like to get in contact with a Go Answer representative please give us a call, chat or email.
Thanks for your interest!
A representative will be reaching out to you shortly.
Have more questions? call us on 888-462-6793