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Matt O'Haver

Matt O'Haver

Matt is responsible for curating, organizing, and overseeing the creation and distribution of all content. He ensures that the blog provides a comprehensive mix of topics, from industry trends to practical advice, aligning with the interests and needs of the target audience.

Articles by Matt O'Haver

Man clicking on a digital satisfaction survey, providing feedback to help improve customer experience.

August 27, 2024

8 Reasons Why Customer Satisfaction Is Your Most Important Metric

Given all that good customer service can do for you, it shouldn’t be surprising if you one day come to view this as one of your best investments.
Empty dining room with lights dimmed, closed for the day after business hours.

August 20, 2024

How An After Hours Answering Service Can Change Your Life

That old adage work smart, not hard doesn’t mean you have to do one or the other. You can work hard and you can work smart. The question is, how?
Phone screen displaying a "Send to Voicemail" prompt, highlighting missed call opportunities.

August 13, 2024

Why You Should Stop Sending Every Call To Voicemail

Voicemail helps us avoid distractions. In fact, it can cost you about 23 minutes of recovery time just to get over a distraction that interrupts your workflow.
Legal intake virtual receptionist speaking on the phone, assisting clients with inquiries and case intake processes remotely.

August 6, 2024

How Law Firms Can Convert More Visitors Into Clients

Reducing friction in your customer interactions helps clients advance along the sales process and increases the chances of successful conversion.
Landscapers working on a lawn, performing maintenance and beautification tasks to enhance the outdoor space.

July 30, 2024

What Is The Best Time Of The Year For Landscaping

With all that extra time and energy, you’ll be able to commit to your craft fully and provide some of the best landscaping work your customers have ever seen.
Landscaper working outdoors, using tools to maintain and enhance a property's lawn and garden.

July 23, 2024

Effective Ways To Advertise Your Lawn Care Or Landscaping Business

Working with an answering service to grow and advertise your landscaping business and help you save a considerable amount of money.
Virtual receptionist

July 16, 2024

Ways To Use An Answering Service For Your Law Firm

An answering service for a legal firm deals with answering calls and taking messages for law firms around the clock.
Virtual receptionist

July 9, 2024

What Is A Virtual Receptionist And Why Are They Vital To Your Law Firm

Virtual receptionists are offsite professionals who can welcome potential clients, answer inquiries, and book appointments on your behalf.
Virtual receptionist

July 2, 2024

Should You Outsource Your Ecommerce Customer Service To A Call Center

Find out why so many eCommerce firms outsource their customer service to call centers and how this helps you better support your customers.
Close up on telephone headset

June 25, 2024

How Do I Choose A Legal Answering Service

With the number of legal answering services today, you want to choose a service provider who will fulfill your needs.
Virtual receptionist

June 18, 2024

10 Benefits Of A Law Firm Virtual Receptionist

Establishing a virtual receptionist guarantees seamless communication between your firm and your clients.
Woman answering service

June 11, 2024

What Does An Answering Service Do

An answering service can perform several vital functions that make it easier to streamline your business practices.