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Matt O'Haver

Matt O'Haver

Matt is responsible for curating, organizing, and overseeing the creation and distribution of all content. He ensures that the blog provides a comprehensive mix of topics, from industry trends to practical advice, aligning with the interests and needs of the target audience.

Articles by Matt O'Haver

Woman answering service

June 4, 2024

How Much Does A Financial Answering Service Cost

The cost can vary depending on the provider you choose, the exact amount of time spent on calls/chats, and any extra services provided.
Lawyer recording details

May 28, 2024

What Are The Steps In The Law Firm Client Intake Process

Lawyers who spend a few minutes discussing a claim’s particulars are more prepared to answer client questions.
Secretary doing legal intake

May 21, 2024

How To Get Better Cases With Better Legal Intake

Clients are human beings with real problems that need to be solved. No matter their situation, all clients should be treated with empathy.
Multiple hands holding up umbrellas

May 14, 2024

Can Your Legal Intake System Withstand Emergencies

An effective legal intake system should also be robust enough to handle new clients even if you’re in “emergency mode.”
Two plumbers standing beside their van

May 7, 2024

How To Start A Plumbing Business

Read on if you like the idea of waking up and having a list of prospects to call and already set appointments for your plumbing business.
Small business owner overwhelmed by calls during the holidays

April 30, 2024

Why A Small Business Needs An Answering Service Around Holidays

No matter how many employees you have, there are sometimes not enough hands on deck to answer the phone. We can help.
Virtual receptionist

April 23, 2024

How To Choose The Best Small Business Live Answering Service

A recent Hubspot article on call waiting times found that the average consumer becomes frustrated after being on hold for two minutes.
Top down view of virtual receptionist taking customer calls

April 16, 2024

Is A Virtual Receptionist Right For My Small Business

A virtual receptionist can manage routine tasks, such as taking calls, handling appointments, and providing customer support.
Virtual receptionist taking a call

April 9, 2024

9 Ways Small Businesses Can Better Manage High Call Volumes

If you’re struggling to keep up with the high volume of calls your small business is receiving, Go Answer can help you manage them.
Virtual receptionist

April 2, 2024

What Is The Best Phone System For A Small Business?

As small businesses grow, they must continually scale up. This is true for all areas of the business including the phone system being used.
Remote agent discussing strategies in a hosted contact center setup.

March 26, 2024

The Lifesaver On The Line Unveiling The Benefits Of Using A Medical Answering Service

Furthermore, by entrusting your medical call answering to Go Answer, you free up your staff's valuable time and resources.
Woman answering phone calls for a landscaping business, providing professional customer service and scheduling appointments.

March 19, 2024

How To Start A Successful Landscaping Business

When you work with the specialists at an answering company, your landscaping business won’t have to hire a receptionist to become successful.