Competitive onshore & offshore delivery,
Gaven Swan, COO, shares how the real estate giants are able to focus on supporting their agents with the help of Phone Answering.
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"I don’t know what I would do without 1-888-ANSWER! They are the front line of my business. The 24/7 communication, customer service, and overall quality of the live operators is second to none. They answer the phone when us lawyers can’t. I don’t know how I would be competitive in the NYC legal market without them!" – Cary L, London Indusi LLP
380 Seat Capacity
21,860 Square Feet
"Through all channels of communication, Go Answer has surpassed our expectations. Contact lenses are a complex product to handle order entry for, and they do it flawlessly. I seriously can’t recommend them enough." – Marie C, LensDirect.com
560 Seat Capacity
40,547 Square Feet
"You simply won’t find a better company to outsource your customer service to. Go Answer took the time to understand our product, and how we speak to our customer. We sleep better at night knowing Go Answer is there to take our calls." – Brian S, Vengo Labs
560 Seat Capacity
40,547 Square Feet
"Go Answer is an amazing group who takes the time to understand the commercial real estate market. With our calls going to them, we know our current clients and potential clients are in the best of hands." – Corey B, Newmark
180 Seat Capacity
33,632 Square Feet
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Warm & Friendly Voices
Go Answer has a strict No Robots, No Voicemail policy. There’s a polite and friendly person behind every line of communication – always.
Go Answer’s staff provide knowledgeable service and exemplary support. Our team is experienced in customer service and knows how to provide an engaging experience without compromising professionalism.
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Did you know?
- 85% of companies believe they are losing a lot money due to integration-related issues.
- 44% of marketers see poor integration as top challenge for succeed in generating valuable insights from data.
Although, our receptionists are receiving scripted directions doesn’t mean that the script shouldn’t represent your company. 1-888-GO-ANSWER!’s calls usually follow 7 basic prompts, so take the time to personalize each prompt with your company’s unique touch. Opening Greeting How do you want your customer’s to be greeted? Ensure you include your company’s name and/or a slogan that’s recognizable to your company. Follow up Greeting or Backup Procedure After a customer asks a question, make sure you provide us with specific FAQs. This will help our receptionists resolve any customer issues and be well-educated on your company’s goals. Backup Procedure This is when the answer to a customer’s question is not on the script. Give us the employees names and closing statement you would like us to say before patching the call to you. Transitional Statement During this stage our receptionist will ask what the message is regarding and if they mind be put on hold. Final Statement or After Hours Final Statement- This is where we thank the customer for calling your company and get ready to transfer the call. In the closing statement we recommend repeating your company’s name. After Hours Statement our receptionists will say if your office is closed and we have to take a message. Transfer Provide us with personalized music or a message to play when a customer is on hold.
1-888-GO-ANSWER!’s efficient answering service ensures all calls will be answered within 20 seconds or approximately 3 rings. That’s lower than the standard industry rate of 30 seconds! 1-888-GO-ANSWER! constantly monitors our calls to establish the most efficient and up-to-date service for our customers.
1-888-GO-ANSWER!’s online message portal is on secure servers and requires unique passwords. The portal can be accessible on a company level to see all contacts or you can assign contacts on an employee basis. All calls are recorded to ensure quality service and only your company has access to the messages/calls. Customer service agents have no access to recorded calls; however, our account manager will check in on calls monthly to ensure our call center procedures are running smoothly.
Our dedicated agents are available Monday through Friday between 9am and 5pm (EST). If a company wishes to have agents available on the weekend or outside our usual timeframe, please request your hours at 1-888-GO-ANSWER (462-6793).
Yes, 1-888-GO-ANSWER! allows you to send email notifications to as many employees as necessary.
1-888-GO-ANSWER!’s customer service team can provide individualized help in creating an ideal script for your company. During the programming stage the 1-888-GO-ANSWER! team will help you develop a script that well suits your company. If you would like to view sample script to further ensure you have a successful script, 1-888-GO-ANSWER! would be happy to provide you with those resources. If you need help writing a script or would like to view sample scripts, please contact us at 1-888-GO-ANSWER (462-6793).
It’s great to meet you! At 1-888-GO-ANSWER! we provide all new customers will a 200 minute trial to let you better understand our service without any commitment. To fully take advantage of what 1-888-GO-ANSWER! has to offer we recommend placing test calls to see if we are a good fit for your business. As long as you have a low call volume, trial calls are a great way for you to hear what your customers will hear when they call our answering service. So, follow these tips to get the most out of your minutes! Call us as a customer to test if 1-888-GO-ANSWER! is the perfect choice!
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Have more questions? Call us at 888-462-6793