Virtual Receptionist Services
Our live 24/7 answering service ensures your business stays open, even when you’re asleep.
Never miss out-of-hours calls or inquiries
Every missed call is a missed opportunity. Save time and money with our best-in-class virtual receptionists.
Grow your business
We’ll take care of your customers while you take care of your company. Happy customers, successful business. It’s a win-win.
Personalized experiences
Every company and customer is unique — so why treat them the same? That’s why we don’t do “one-size-fits-all” services.
Dedicated support
Our transparent support structure ensures full accountability, with quick access to your dedicated account manager, 24/7/365.
Build customer loyalty
We’re in this together. Establish trust and enjoy lasting, repeat business with our award-winning customer care.
Let us take your calls 24/7
We can handle your overflow calls, after-hours calls, or every call.
Amazing features, unbeatable service
Forget answering machines and robots. They’re yesterday’s tech. Go Answer provides the empathy and human voice that’s crucial when you’re establishing lasting trust between your business and your customers.
-
Full time, or just some time
- Our customized support packages have your business covered whenever you need us. We work for you when you want us to.
-
No contracts, no hidden fees
- Being locked into a contract is awesome – said no one, ever. That’s why we offer flexible month-to-month plans that scale up or scale down – whatever you need.
-
Transparency is key
- We want you to see exactly what we see. Get access to your account’s real-time activity via our, AlwaysOn™ Mobile App or through our client portal.
-
Say goodbye to language barriers
- Provide all your clients with the best customer service available — in English or Spanish! Our bilingual answering services ensure each customer receives the personal attention they deserve.
-
Dynamic software integration
- Our answering services seamlessly integrate with the tools you already use, from calendars to CRMs.
Start your 30-day free trial
Learn why thousands of companies rely on Go Answer.
Have more questions? Call us at 888-462-6793
We don’t like talking about ourselves
But we don’t mind if our customers do.
-
Excellent Company + Affordable
"We've used a lot of companies in the past to handle our overflow and after-hours, and we've always been disappointed…and then we met Go Answer who is so clearly in a league of their own. They truly became our company – whether it was taking an order over the phone, dealing with customers problems over web-chat…they treated our customers the way we would treat our customers. Thank you for being awesome Go Answer"
Marle C. | US
-
Highly recommended agents.
"Our company has been working with Go Answer for a little over a month now. The agents we have working for us are kind, critical thinking, self motivated and hard working individuals. As a company with a lot of incoming calls, it is a relief to know we have dedicated agents ready to take the calls efficiently and effectively. I would highly recommend Go Answer to any business!"
Sarah D. | US
-
Great Onboarding Process
"Great onboarding process from start to finish. After researching reception services for days on end and spoken to several agencies, none did an excellent job like Go Answer. Speaking with Andrew L. was easy, fun and lively and provided excellence in communicating their services and answered all my questions. The family culture Go Answer has clicked instantly with our company culture. The team has done a fantastic job helping us get started. A+"
LHCS | US
Call and talk to a live virtual receptionist
Hear why thousands of companies choose Go Answer.
Frequently Asked Questions
-
A virtual receptionist is a service that provides a professional answering and call management solution for businesses without having to hire an in-house receptionist. Our team of trained receptionists will answer your calls and handle your business communication needs on your behalf.
-
We provide you with a dedicated phone number that you can forward your calls to. When someone calls, our virtual receptionist will answer the call in your business name and handle the call as per your instructions. We can take messages, transfer calls, schedule appointments, and more.
-
Yes, our virtual receptionists are available 24/7/365. We understand that your business may receive calls outside of traditional business hours, so we are here to ensure that every call is answered in a timely and professional manner.
-
Yes, you can customize how your calls are handled based on your specific business needs. You can provide us with specific instructions on how you want your calls answered and handled, and we will follow those instructions every time.
-
Go Answer’s efficient answering service ensures all calls will be answered within 20 seconds or approximately 3 rings. That’s lower than the standard industry rate of 30 seconds! Go Answer constantly monitors our calls to establish the most efficient and up-to-date service for our customers.
-
We can send you messages and call summaries via email, text message, or through our online portal. You can choose the method that works best for you.
-
Our virtual receptionist service pricing varies based on the specific needs of your business. While our basic plans are available on our pricing page, please contact us to discuss your needs and receive a customized quote.
-
Yes, we take data security and privacy very seriously. We have implemented industry-standard security measures to ensure that your business information is kept safe and confidential at all times.
-
Yes, we can provide virtual receptionist service in English and Spanish. Please let us know if you have specific language requirements when you contact us to discuss your needs.
-
Virtual receptionists provide several benefits, including 24/7 availability, cost savings, and the ability to handle a high volume of calls. Our receptionists also provide professional and personalized customer service, which can help increase customer satisfaction and loyalty.
-
We provide virtual receptionist support for a variety of businesses, including e-commerce stores, online service providers, medical practices, and legal firms. Any business that wants to improve customer engagement and provide exceptional customer service can benefit from our call answering service.
-
Virtual receptionists can help your business by providing professional and personalized customer service, answering calls promptly and efficiently, and forwarding important calls to the appropriate personnel. They also save you money on overhead costs and free up your time to focus on other aspects of your business.
-
Our virtual receptionist services are different from other call answering and support services because we provide personalized and professional customer service that is tailored to the needs of your business. We also use the latest technology to ensure that your customers have a seamless experience when interacting with your business.
Most importantly, we never use AI, chat bots, or automated messages to handle your customers – every call is answered by a real human being, every time.
Try us today. 30 days, risk-free.
Sign up today and receive 200 minutes free. No contracts. No hidden fees.
Have more questions? Call us at 888-462-6793
The Ultimate Guide to Virtual Receptionist Services
In today’s fast-paced business world, staying ahead of the competition and providing exceptional customer service is crucial. Virtual receptionist services have emerged as a game-changing solution, offering businesses the opportunity to manage their calls and appointments with ease, while significantly reducing overhead costs. But what exactly are virtual receptionist services, and how can they benefit your business? In this comprehensive guide, we’ll explore the ins and outs of virtual receptionist services and help you make an informed decision on choosing the best service for your unique needs.
From understanding the fundamental aspects of virtual receptionist services to delving into the advantages they offer, we’ll cover everything you need to know about this revolutionary service. We’ll also compare the top virtual receptionist service providers, discuss customization options, and outline the importance of multilingual support, confidentiality, and security measures. So let’s dive in and discover the world of virtual receptionist services and how they can elevate your business to new heights.
Understanding Virtual Receptionist Services
To put it simply, virtual receptionist services provide businesses with a remote receptionist to handle telephone calls and other communication tasks, acting as a virtual answering service. Unlike bots or auto-attendant programs, virtual receptionist services offer a more personalized and customized experience, engaging with callers in a more conversational manner. These services manage various tasks such as:
- phone calls
- transferring callers
- scheduling appointments
- capturing lead details
- taking messages
This ensures a positive experience for both clients and businesses.
Virtual receptionist services have become increasingly popular among small businesses, as they not only help reduce labor costs but also create a virtual office environment, providing remote virtual assistant services. For example, Posh Virtual Receptionist Service offers month-to-month packages starting from £39, with features like answering phone calls and managing appointments included in each plan.
Advantages of Using Virtual Receptionist Services
One of the main benefits of using virtual receptionist services is the cost savings they provide. By eliminating the need for a full-time staff member and filtering out non-essential customer calls, businesses can save a significant amount of money. Many virtual receptionists offer 24/7 availability. This ensures that all incoming calls are always answered promptly, regardless of when they occur.
Enhanced customer service is another crucial advantage of virtual receptionist services. For instance, virtual receptionists can provide a more personalized experience between businesses and their customers by allowing businesses to upload custom caller tunes that reflect their brand identity. Additionally, virtual answering services ensure that all calls are handled professionally and efficiently.
So, by opting for virtual receptionist services, businesses can enjoy cost savings, round-the-clock availability, and improved customer service.
Customization Options for Virtual Receptionist Services
To meet the unique requirements of each business, virtual receptionist services offer various customization options such as:
- Personalized greetings
- Custom call scripts
- Call routing
- Menu options
- Call forwarding rules
This ensures that each client receives a tailored experience, aligning with the specific communication needs and preferences of the business through frequent and proactive communication.
As businesses grow and evolve, it’s essential to have a virtual receptionist service that can adapt and accommodate these changes. By selecting a virtual receptionist service with comprehensive customization options, businesses can ensure that their communication needs are always met, while providing a seamless and personalized experience for their customers.
Multilingual Support in Virtual Receptionist Services
In today’s globalized world, businesses often cater to a diverse clientele, making it essential for virtual receptionist services to provide multilingual support. A bilingual receptionist, proficient in two languages, is a valuable asset for businesses looking to accommodate callers who speak different languages.
Many virtual receptionist services offer multi-lingual support to cater to diverse language backgrounds. For example, Go Answer offers bilingual receptionists to answer phone calls in Spanish. This additional language support ensures that businesses can effectively communicate with their diverse clientele and provide exceptional customer service regardless of language barriers.
Confidentiality and Security Measures
With the increasing importance of data protection and privacy, virtual receptionist services prioritize client confidentiality and take measures to protect sensitive information. In an era where data breaches and identity theft are prevalent, it’s crucial for businesses to select a virtual receptionist service that takes security measures seriously.
Virtual receptionist services ensure the confidentiality of client information through the use of encrypted communication channels and stringent access controls. By selecting a virtual receptionist service with robust security measures in place, businesses can have peace of mind knowing that their clients’ sensitive information is well protected.
Integration with Existing Business Systems
Seamless integration with existing business systems is another crucial factor to consider when selecting a virtual receptionist service. Many virtual receptionist services can integrate with popular phone systems, ensuring a smooth call-answering process. Calls can be easily forwarded to designated extensions. Additionally, the voicemail system can be set up according to individual needs.
Moreover, virtual receptionist services can integrate with a wide array of systems, including CRM systems, appointment scheduling software, and customer service platforms. This seamless integration ensures that businesses can streamline their operations, enhance customer service, and minimize costs, while saving time and resources by automating certain processes.
Cost Considerations and Pricing Plans
The cost of virtual receptionist services typically ranges from $180 to $3000 per month, with various pricing plans available. When selecting a virtual receptionist service, it’s essential to evaluate the prices in conjunction with the features offered and be mindful of any additional charges.
It’s important to note that some services may not be cost-effective for small businesses, such as Abby Connect Receptionists. Therefore, businesses should carefully assess their specific needs and budget constraints when selecting a virtual receptionist service to ensure they receive the best value for their investment.
Tips for Choosing the Right Virtual Receptionist Service
When selecting a virtual receptionist service, businesses should evaluate aspects such as the quality and dependability of the service, how it corresponds to their company’s values, and the communication capabilities of the receptionists. To ensure the virtual receptionist service is aligned with your business values, consider aspects like customer service, professionalism, and the ability to offer a tailored experience.
Furthermore, when evaluating the communication skills of receptionists, it’s essential to consider the following factors:
- Their ability to listen, understand, and respond to customer inquiries promptly
- 24-hour availability to ensure customers receive assistance when they need it
- Prompt response time to address customer needs
These factors are crucial in providing excellent customer service.
By taking these factors into account, businesses can select the best virtual receptionist service that aligns with their unique needs and requirements.
Live Answering Services vs. Virtual Receptionists
While live answering services encompass virtual receptionist services, virtual receptionists offer a more extensive range of capabilities and are more adaptable. Businesses should evaluate their specific requirements when selecting a virtual receptionist service to ensure they receive the best possible support and service.
Virtual receptionist services offer the following advantages:
- Equipped with multiple receptionists to answer calls simultaneously, reducing the wait time for callers
- Ensuring a smooth communication process
- Businesses can make an informed decision that best suits their communication needs by considering the differences and advantages of live answering services and virtual receptionists.
Ideal Virtual Receptionist Services for Small Businesses
For small businesses, selecting the right virtual receptionist service can be crucial to their success. Davinci Virtual is a suitable virtual receptionist service for small businesses, offering a range of services to cater to their unique needs. Unity Communications also provides services like order processing, fulfillment, bookkeeping, virtual customer care assistants, and more, with their virtual assistants being highly qualified and delivering exceptional results.
By choosing a virtual receptionist service that caters specifically to small businesses, these organizations can ensure they receive comprehensive support tailored to their requirements. This enables them to focus on growing their business while their communication needs are expertly handled by the virtual receptionist service.
Types of Industries Benefiting from Virtual Receptionist Services
Virtual receptionist services have emerged as a game-changer for businesses across various industries, revolutionizing the way they handle incoming calls and customer interactions. These services utilize advanced technologies such as artificial intelligence, natural language processing, and automated call routing to provide cost-effective, efficient, and professional receptionist support remotely. Several industries have recognized the advantages of virtual receptionist services and are reaping substantial benefits:
- Healthcare: The healthcare industry often faces a high volume of patient inquiries, appointment scheduling, and urgent calls. Virtual receptionists can efficiently manage appointment bookings, screen emergency calls, and direct patients to the appropriate department or healthcare professional. This streamlines patient communication, reduces wait times, and enhances overall patient satisfaction.
- Legal Services: Law firms and legal practices heavily rely on effective communication with clients, witnesses, and other parties involved in legal matters. Virtual receptionists can handle initial client inquiries, schedule appointments, and relay essential messages to attorneys, ensuring that no crucial information is missed, even during busy court hours.
- E-commerce and Retail: In the fast-paced world of e-commerce and retail, providing excellent customer service is paramount. Virtual receptionists can assist in order processing, tracking shipments, handling returns, and addressing customer inquiries, enhancing the overall shopping experience and building customer loyalty.
- Real Estate: Real estate agents often spend a significant amount of time on the road, making it challenging to manage calls and inquiries promptly. Virtual receptionists can efficiently manage property inquiries, schedule property viewings, and capture potential leads, allowing agents to focus on closing deals and expanding their business.
- IT and Technology: Technology companies frequently encounter technical support calls, customer inquiries, and sales-related calls. Virtual receptionists can provide tier-1 support, gather information from customers, and route calls to the appropriate technical teams, ensuring a more streamlined and efficient customer service process.
- Finance and Accounting: Financial institutions, accounting firms, and financial advisors can benefit from virtual receptionists to manage client inquiries, appointment scheduling, and administrative tasks. This allows financial professionals to concentrate on providing personalized financial advice and services.
- Hospitality and Tourism: Hotels, resorts, and travel agencies often face a constant influx of guest inquiries and booking requests. Virtual receptionists can handle reservations, answer common questions, and provide essential information about accommodations and travel packages, enhancing customer satisfaction and reservation efficiency.
In conclusion, virtual receptionist services have proven to be highly versatile and advantageous across various industries. By offloading routine tasks, improving customer service, and ensuring efficient call management, these services enable businesses to save time and resources while maintaining a high level of professionalism and customer satisfaction. As technology continues to advance, the potential applications of virtual receptionists are likely to expand even further, benefiting an increasingly diverse range of industries.
Go Answer, for example, offers services tailored to multiple industries, such as law firms, healthcare, marketing, and real estate.
Go Answer is known for its sophisticated call forwarding, making it an attractive option for law firms looking for advanced communication solutions. By identifying the specific needs of their industry, businesses can choose a call answering service or a virtual receptionist service that caters to their unique requirements and ensures a seamless communication experience.
Why Choose Go Answer for Your Virtual Receptionist Services
Go Answer is a premier virtual receptionist service due to its 24/7 availability, professional call handling, and comprehensive services beyond call answering. They stand out from other virtual receptionist services by offering extensive expertise, a dedication to customer service, and the ability to provide custom solutions to accommodate any organization.
Their customer support is exceptional, with 24/7 availability, personalized service, and a commitment to exceeding customer expectations. By choosing Go Answer for your virtual receptionist services, you can be confident that your business’s communication needs will be expertly managed, allowing you to focus on growing your business and providing the best possible service to your clients.
Frequently Asked Questions
What does a virtual receptionist do?
A virtual receptionist operates remotely, typically through phone systems and messaging platforms, to handle incoming calls, screen callers, take messages, set appointments, answer customer inquiries, and provide account information.
Virtual receptionists are a great way to streamline customer service operations and reduce costs. They can be used to handle a variety of tasks, from answering basic customer inquiries to setting appointments and providing account information. They can also be used to screen callers and take messages.
What is virtual receptionist vs live receptionist?
Live answering services provide basic message taking, while virtual receptionists are able to handle more complex queries and tasks on behalf of the business. Both are cost-effective options for ensuring calls get answered.
What is a virtual receptionist service?
A virtual receptionist is a real person that performs many of the same job functions as a traditional receptionist, such as answering phone calls, taking messages and setting appointments, but without taking up actual space in the business.
It acts like a remote front desk receptionist, providing a human touch to customers and ensuring no call goes unanswered.
What industries can benefit from virtual receptionist services?
Virtual receptionist services can be advantageous to industries such as legal, finance, and real estate.
Try us today. 30 days, risk-free.
Sign up today and receive 200 minutes free. No contracts. No hidden fees.
Have more questions? Call us at 888-462-6793