Due to the very nature of the Services Go Answer provides, We require Our staff to receive, store, monitor and relay the telephone and electronic communications received at your Number on your behalf. We also maintain records relating to your Account (“Your Information”). We acknowledge that storing this information and ensuring its confidentiality is an essential and important facet of the Services We provide to You.
We will only release and share your Information collected by Us as follows:
- We release Your Information to You and to those You, in writing, designated, per the terms of your Service Plan.
- If necessary and to the extent required by law, We will release Your Information to any local, state or federal law enforcement agencies and any other governmental regulatory bodies. We will promptly notify you of such a release as permitted by law.
- We have obligations to share Your Information in response to court subpoenas, orders and any other similar legal requirements and proceedings. We will promptly notify You if permissible, if we are required to disclose information for this purpose.
Your Information includes any data that is made available to Us solely by virtue of our relationship with You and your customers who utilize Our Services, including such as details regarding the type and amount of telecommunications services purchased as well as the type, destination, technical configuration, location and amount of use of such services. This information and related billing information is known as Our Customer Proprietary Network Information (OCPNI).
Go Answer safeguards OCPNI and actively complies with Federal Communications Commission (FCC) and other rules requiring Go Answer to protect Customer OCPNI. Go Answer will not disclose any PCPNI except in accordance with any applicable state or federal laws. GOANSWWE will not share any and all OCPNI with any unrelated third parties. To completely opt out of any and all OCPNI sharing, please reach out to Us at [email protected].
Go Answer is fully committed to ensuring the adequate protection of a Customer’s OCPNI. Go Answer actively advises any and all employees, even those not likely to come into contact with OCPNI as part of their routine job functions, of the necessity and importance of data privacy. Any and all Go Answer employees are trained in the permitted uses and disclosures of OCPNI. Any failure by any employee to abide by Go Answer’s policies may be subject to disciplinary action up to and including dismissal. Except in the rare cases where Go Answer is directed by an appropriate state or federal law enforcement agency to refrain from or delay informing a Customer of a OCPNI breach, Go Answer will notify any Customers affected by a OCPNI breach. This notification will include the details of breach and the steps Go Answer has taken to ensure a similar breach will not reoccur. Go Answer will keep accurate records of any such breaches as required by state and federal law.
Go Answer reserves the right to monitor and record any and all of your calls and electronic communications for quality assurance of the services provided by Us to You. By accepting these Terms and Conditions, You hereby authorize Go Answer’s monitoring and recording of your calls to Us concerning your Account or the Services. You also consent to Go Answer contacting You from time to time by means of: (a) automatic dialing equipment, (b) live operator communications, or (c), all other electronic means like e-mail or SMS text messaging.
When you visit the Website and/or other Online Media, we, or a data provider we have engaged, may place, recognize or send a unique cookie, single-pixel GIF files/images and/or similar technologies (collectively, “Cookie”) to assign an anonymous, unique identifier to your Internet browser. A Cookie is a small piece of data stored on your computer’s hard drive containing Non-PII about you. Cookies are not designed to get data from your hard drive, your e-mail or any other personal data about you. No PII is placed into these Cookies. Cookies are used to store information about a visitor’s preferences and history in order to better serve the visitor and/or present the visitor with customized ads, content or services. Cookies may reflect de-identified demographic or other data linked to data you voluntarily have submitted to us. Cookies have many benefits to enhance your experience with the Website and other Online Media including, making the Website work better, understanding Website usage and trends, delivering a more personalized experience and improving and delivering certain content and offerings. Examples of the information we collect and analyze using Cookies include, without limitation, the Internet protocol (IP) address used to connect your computer to the Internet; e-mail address; operating system type, version and computer platform; purchase history, which we may aggregate with similar information from other customers; the full Uniform Resource Locator (URL) clickstream to, on, and from the Website, including date and time stamp; cookie information; and/or products you viewed or searched for. We may also use software tools to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page.
Our web servers and/or those of third-party vendors, utilize certain tracking software to capture your domain address (the address of your Internet service provider) for purposes of tracking Website statistics. The capture of your domain address is a common practice among websites for measuring the number of hits, pages visited and length of user session. We use this information to measure the effectiveness of Website offerings in order to service you better.