How Many HVAC Leads Have You Lost Without An Answering Service?
By John O'Haver
HVAC business owners frequently ask, “How can I increase my HVAC sales?” At Go Answer, we provide the simple solution of a 24-hour answering service tailored to meet the needs of your business and increase your HVAC lead flow.
Industry research shows that most HVAC leads are worth $250–300 each, which stresses the importance of converting all leads to sales when possible. Over 70% of incoming leads do not convert into sales, with many failing due to a lack of communication follow-through.
Keep reading to learn more about HVAC lead conversion and how hiring an HVAC answering service may be the best solution to uncovering more qualified leads.
What Attracts HVAC Customers the Most?
The times are changing, and so are the needs of consumers. Research shows that 90% of customers prefer a personalized experience in order to spend money with a company. Simply put, in order to gain leads, you must find a way to provide a personal and engaging experience for each HVAC client.
With limited help, this can be a challenge. Having a third-party service field your calls has the potential to attract more customers through organic traffic and referrals.
How to Generate HVAC Conversions
Chances are, you are already generating leads from your website’s contact form. The other side of generating sales leads is answering and making outreach calls or providing thorough information through marketing. If finding prospective clients feels like an uphill task, you may need to ask how many HVAC leads you have lost without an answering service.
If you are a small business owner or you are continuously short-staffed, too many unanswered calls will greatly impact your relationship with customers. Having a representative readily available to answer client questions will build customer loyalty and increase brand recognition.
Utilizing the Go Answer 24-hour answering service will also help you weed out definitive clients. Our agents are trained to present a script that you create to serve the demands of your HVAC company. This includes asking screening questions that can be used to qualify a lead.
Keeping Up With the Needs of Your HVAC Customers
The need for convenience is no secret to a business owner. A significant aspect of providing the personalized service mentioned previously is having various resources accessible in ways such as email, text, call, and chat.
Our knowledgeable customer care team can handle emails, live online chats, and support requests in addition to accepting your incoming calls around the clock. With this type of coverage, you won’t have to wonder how many HVAC leads were lost due to non-responsiveness.
Advantages of Using an HVAC Answering Service
Let’s dive into how implementing an HVAC answering service will assist your company’s profit and visibility.
- Bilingual specialists: Being proficient in multiple languages expands your company’s reach to more clients. It will assist in building a solid rapport with Spanish and English-speaking clients, naturally expanding your HVAC target market and giving you a competitive edge.
- Custom software simplifies process flow: We provide software that you may customize, allowing you to specify when we respond, to whom we send incoming calls, and which ones go to voicemail. If you need us to, we can also manage your calendar and schedule appointments.
- Timely follow-up support: The key to company success is reaching the right client with the right message. You may delegate all your outbound affairs to qualified agents with ample expertise in completing these jobs successfully. Additionally, our staff may do follow-up phone calls to ensure every one of your consumers is happy.
- Tailored notification options: Push notifications, SMS messages, and emails from the mobile app may all be used to access your communications. We can help you with all elements of your business, including taking calls and setting up appointments.
An HVAC answering service will save your company the time and money lost from missing client calls and inquiries. When you are busy in the field servicing customers, our operators can take over to streamline your everyday operations and improve business sustainability.
Secure Potential Clients for a Limited Time Using a Free Trial
To guarantee that none of your crucial calls are missed, Go Answer offers HVAC companies effective call-answering and dispatching services. Even if you’re unavailable, our HVAC answering service is designed to increase customer engagement and prevent your company from losing any HVAC leads from a lack of communication.
You can rely on us to provide a quick, helpful solution to manage all facets of your company’s communication. You will maintain control by providing our agents with a script while their personal skills handle the rest. For more information, or to begin your free trial, get in touch with us.
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