How To Start A Successful Landscaping Business
By John O'Haver
To start a successful landscaping business, you’ll want to focus on one thing and one thing only. It might seem obvious, but you’ll want to devote as much time, energy, and resources as possible to the landscaping services you aim to provide.
That means you’ll need to find someone to help you with customer service, scheduling, and follow-ups. Instead of spending your business’s valuable time and money on hiring, training, and employing a full-time receptionist, Go Answer strongly recommends partnering with an answering company.
How an Answering Service Can Help You Start Your Landscaping Business
There are many ways that a phone, web chat, and email answering provider can help you start your landscaping company. An answering service can offer solutions to get you more customers, help you save money, and make your existing clients feel more appreciated and connected to your business.
An answering service can help you connect with clients on a variety of different platforms for a number of different purposes. Let’s learn more about how a call-answering company can help you establish your landscaping business as a profitable and reliable service.
An Answering Service Can Get More Clients for Your New Landscaping Business
You can be an incredibly talented landscaper but fail to start a profitable business if you aren’t able to find new customers. If you don’t have the time to take calls from potential clients and schedule appointments with them because you’re too focused on your work, an answering service can help.
Since answering service receptionists are available 24/7, working with them can dramatically increase your chances of connecting with new customers and scheduling landscaping appointments.
A Web Chat Service Can Help Jumpstart Your Landscaping Business
If you’re starting a landscaping business, you’ve probably already been told that having an online presence will make you more successful. However, you might not have realized that having an online chat service can help you offer fast customer support, improve engagement with your clients, and strengthen your relationship with your customers.
According to surveys on online self-service, consumers favor speaking to customer service representatives online rather than talking to them on the phone. We suggest adding a chat feature to your site to keep up with consumer preferences.
Online Engagement Can Increase Sales and Provide Consumer Feedback
In addition to informing and connecting with your clients, putting a chat feature on your landscaping business’s website can also allow you to collect consumer data and feedback. Listening to what your customers have to say about your business can help you change, grow, and better adapt to consumer demand.
Consider hiring an answering service to reap the benefits of an online chat service. They’ll handle all interactions on your website’s chat feature and ensure customers have all the information they need to make an appointment.
Outsourcing Your Phone Answering Is an Easy Way to Save Money
If you’re trying to start a successful landscaping business, you might not have a lot of cash on hand. As a result, it will probably be hard for you to hire a receptionist to answer calls, follow up with clients, and provide information to potential customers.
Fortunately, an answering service like the one that Go Answer provides can offer all the services of a traditional receptionist without the costs of hiring and training an in-house employee. Partnering with a phone answering company can help you save money in the following ways:
Cut Out the Hiring Process
When you work with the specialists at an answering company, your landscaping business won’t have to hire a receptionist to become successful. Instead, you’ll have a built-in team of highly trained virtual receptionists available to speak with your customers around the clock.
That means you won’t have to pay to use job posting websites and perform background checks on a potential employee. You also won’t have to worry about your receptionist quitting or underperforming because the job has been outsourced to a company that manages its own employees.
Lower Employment Expenses
When you let an answering company handle your customer service and scheduling tasks, you won’t have to pay a salary and health benefits to an in-house employee. Since in-house employees also need an office or physical space to work from, outsourcing also removes the need for a brick-and-mortar location.
Text Reminders Can Help Make Your Landscaping Business More Successful
Mobile phone research has found that 97% of Americans use cell phones. While mobile phones provide an easy way for people to contact each other, they can also be used by businesses to keep customers in the loop regarding their services.
If you choose to partner with an answering company, they’ll be able to offer SMS texting options that can help you remind clients when they have an appointment scheduled. Your customers can also use the texting feature to ask questions about your services and pricing.
Overall, connecting with your customers via SMS can make your connection with them more personal. Having your contact information in their phone alongside their friend’s and family’s phone number can strengthen your relationship and lead to a lifelong client.
Contact Us to Take the First Step Toward a Successful Landscaping Business
While your skill, hard work, and determination will provide the backbone for a successful landscaping business, it’s important to have a team of trained professionals to handle the client-facing aspects of running a company.
At Go Answer, we can provide the scheduling, phone-answering, and customer service tasks you need to make your new company as successful as possible. Contact our landscaping answering service to get a free quote or sign up for a 30-day free trial. We look forward to hearing from you!
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