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Why Having An Answering Service Is The Best Option For Your Legal Business

By John O'Haver

Last modified: February 15, 2023

There isn’t a single legal business that can’t benefit from having an answering service. Whether you are a small law firm, an attorney, or simply need some personal time off, an answering service can help take the pressure off you while handling your calls and maintaining a professional image for your business.

In this article, we will discuss how legal intake services like Go Answer can boost your firm’s client intake and why having an answering service is the best solution for your legal business needs.

The Fundamentals of an Answering Service

An answering service is a direct method of marketing that allows businesses to conduct customer relations over the telephone by automatically transferring incoming calls to live customer service representatives. Our answering service can do the following:

  • Answer phone calls 24 hours a day, 7 days a week 
  • Take messages for you so you can focus on other things 
  • Communicate with your clients and schedule appointments 
  • Answer common questions about your business and return messages to you in a timely manner
  • Keep track of client records and follow up on outstanding items

This service is commonly used for companies that receive a large number of calls on a daily basis, like your legal firm. One of the most notable features of this service is that it can be used either as a stand-alone service or as part of an integrated multi-channel customer service platform.

Three Reasons Your Firm Deserves a Legal Answering Service

It is common for law firms to conduct business over the phone more than face-to-face. Between client meetings and court, your time may be limited, but business shouldn’t be. You deserve legal assistance in the midst of a busy schedule that will enhance client satisfaction and employee morale. These features make a legal answering service a perfect option for you:

24/7 Help 

Give your clients the assistance they require at all times, not just during business hours.

If a potential client calls your firm, and you want to represent them, our virtual receptionists are going to ensure that you have the best possible chance to work with them. When you are unable to speak with a new lead directly, one of our receptionists will take the call to greet them, gather their contact information, and schedule a callback on their behalf.

Leaving your customers with a sense of confidence will ensure loyalty so that they are not tempted to leave your firm and start looking elsewhere for representation.

Lead Retention

An answering service can help increase the number of clients you are able to serve. The more time that you have to focus on other things for your clients, the better your client retention rate and referral leads will be. 

Your reputation can generate more leads when you have time to focus on the things that require the most attention.

Improve Employee Productivity and Engagement

Having an answering service allows your business to focus on its core mission rather than having to answer tedious phone calls and emails. This allows your staff to spend more time on the important tasks that need to be completed and contribute to their career growth as well.

Having agents that can accurately answer questions or provide invoicing assistance will reduce the number of calls that your office has to handle, increasing productivity in other areas and enhancing workflow efficiency amongst your staff.

Increase Your Law Firm’s Size Without Significantly Increasing the Cost

When you hire a legal answering service, you employ online operators to answer calls from customers on your behalf. Through the answering service provider, the agents receive training using the tutorials and scripts you supply. 

Your law firm can hire assistance without substantially increasing its budget thanks to the use of a virtual contact center and established best practices. 

How Much Does a Law Firm Answering Service Cost?

The cost to hire an answering service can vary based on the provider, area, and services offered. You can choose from a wide range of service packages or customize your service to fit the needs and budget of your law firm. 

Our packages are competitively priced, and if you are still unsure if our legal answering service is the right one for you, we offer a 30-day free trial.

Accelerate Client Callbacks for Your Law Firm

Are you dealing with the common client complaint that “my lawyer won’t contact me back”? Delayed communication or the inability to speak with a live person can irritate customers, which can result in discontent, a loss of confidence, and ultimately a severed business relationship. The common goal between you and an answering service is enhanced customer interaction.

Through agile technology, our virtual experts provide callers with multilingual support and some of the fastest pickup times in the legal industry. Our common customer relationship management (CRM) tools ensure that valuable customer information is accessible to both you and our agents and generate reports to track improvements.

Highly-Rated Customer Service and HIPAA Compliant

In order to ensure that medical records from your clients’ medical malpractice or personal injury cases are kept private and confidential, it is important to use an answering service that employs highly trained call agents who are well-versed in handling personal information. 

A good answering service with highly qualified individuals will handle calls professionally and deliver outstanding customer service. Having a dedicated answering service for your legal business can be one of the most beneficial components to impacting your customer experience in a positive way.

Avoid Bringing Your Legal Work Home With You

Recent studies show that about 50% of legal associates report a decline in well-being and an increase in burnout. By restoring your work-life balance, using a reputable legal answering service can assist you in bringing your best self to your law practice.

You may free up time to take a break from work when you need it most by delegating call routing, appointment scheduling, billing questions, and other tasks to our legal service intake teams without worrying that your workload is piling up. Contact Go Answer today!