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Provide patients with 24/7 confidential health communication online and over the phone.

Streamline your intake process with our virtual medical receptionists

With our call answering and live chat service, healthcare providers like you can streamline your intake operations, letting you provide quality care at a more cost-effective rate for your patients.

Hassle-free scheduling

Patients no longer need to wait on hold or spend time scheduling appointments over the phone; our answering and live chat service makes it easy for them to book appointments online with just a few clicks.

Reduce no-shows

By providing patients with appointment reminders and easy access to appointment scheduling services, our answering and live chat service helps reduce no-shows by making it easier for patients to reach out and reschedule.

Personalized support

We work with you to create scripts that provide personalized support to each patient, allowing healthcare providers to gain valuable insights into how they can improve their services and make sure each patient is receiving the care they need.

HIPAA compliance

Ensuring the privacy of patient information is of utmost importance in any medical facility. Our answering and live chat service are knowledgeable about HIPAA laws and ensure that all patient data remains secure.

What's a missed call worth to your healthcare business?

More than just an answering service, we can handle everything — from scheduling appointments, providing patient service, inputting data directly in your CRM and calendar, connecting patients directly to your office phones, and more.

We make it easier for your patients to get healthier

Our patient intake service allows for hassle-free scheduling, confirmations, and follow-up messaging.

24/7/365 availability

Our answering and live chat service is available 24 hours a day, 7 days a week, 365 days a year. This allows healthcare providers to never miss an opportunity to provide patient intake services when it works best for their patients.

Bilingual support

Our multilingual staff provides support for both English and Spanish-speaking patients, ensuring that all patients have access to the medical services they need.

Patient convenience

Patients can access our answering and live chat service from anywhere, at any time, making it convenient for them to get the care they need when and where it’s most convenient for them.

Scale fast

With an answering and live chat service from a trustworthy provider, healthcare providers can quickly scale their intake operations as needed.

We don’t like talking about ourselves

But we don’t mind if our customers do.

  • Excellent Company + Affordable

    "We've used a lot of companies in the past to handle our overflow and after-hours, and we've always been disappointed…and then we met 1-888-GO-ANSWER! who is so clearly in a league of their own. They truly became our company – whether it was taking an order over the phone, dealing with customers problems over web-chat…they treated our customers the way we would treat our customers. Thank you for being awesome 1-888-GO-ANSWER!"

    Marle C. | US

  • Highly recommended agents.

    "Our company has been working with Go Answer for a little over a month now. The agents we have working for us are kind, critical thinking, self motivated and hard working individuals. As a company with a lot of incoming calls, it is a relief to know we have dedicated agents ready to take the calls efficiently and effectively. I would highly recommend Go Answer to any business!"

    Sarah D. | US

  • Great Onboarding Process

    "Great onboarding process from start to finish. After researching reception services for days on end and spoken to several agencies, none did an excellent job like 1888GoAnswer. Speaking with Andrew L. was easy, fun and lively and provided excellence in communicating their services and answered all my questions. The family culture 1888GoAnswer has clicked instantly with our company culture. The team has done a fantastic job helping us get started. A+"

    LHCS | US

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Real people only.
Robots not allowed.

Warm & friendly voices

At Go Answer, we understand the value of real conversations with real people. Your patients can always count on having a friendly conversation with a real life human being.

Expertly trained

​​Go Answer’s patient intake staff provide knowledgeable service and exemplary support while practicing confidentiality. That's why Go Answer has been given the HIPAA Seal of Compliance.

Did you know?

  • 76% of patients looking for nursing homes, chiropractors, and PTs call while researching
  • 20% or less of healthcare-related calls are resolved on first touch

We integrate with the technology your healthcare practice relies on

Go Answer seamlessly plugs into the tools you already use.

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Have more questions? Call us at 888-462-6793

Unlocking the Benefits of a Virtual Medical Receptionist in 2023

The healthcare landscape is evolving, and with it, the role of virtual medical receptionists is becoming increasingly vital. In today’s technologically advanced world, medical practices need to adapt to the changing needs of their patients. Virtual medical receptionists are here to help bridge the gap by offering unparalleled flexibility, cost savings, and a seamless patient experience. In this blog post, we will delve into the world of virtual medical receptionists, exploring their growing demand, key roles, benefits, essential skills, and tips for selecting the right service. Are you ready to unlock the benefits of a virtual medical receptionist in 2023?

Key takeaways:

  • Demand for virtual medical receptionists is rapidly increasing due to the growth of telehealth services and expanding practices.
  • Virtual medical receptionists provide essential services such as appointment management, insurance verification, prior authorization processing and enhanced patient experience.
  • Go Answer offers comprehensive bilingual virtual medical receptionist services with HIPAA compliance and 24/7 availability for optimized operations & exceptional care.

The Growing Demand for Virtual Medical Receptionists

The healthcare industry is experiencing a significant shift as telehealth services and medical practices continue to expand. With this growth comes an increasing demand for virtual medical receptionists, who are becoming an indispensable component of contemporary healthcare.

But what is driving this demand, and why are virtual medical receptionists now more essential than ever?

The rise of telehealth

As telehealth services gain popularity, the need for virtual medical receptionists and virtual medical assistants to manage remote appointments and patient communication has never been greater. These professionals ensure that patients receive timely and efficient care, regardless of their location.

With the potential to revolutionize healthcare delivery, the rise of telehealth has undoubtedly contributed to the growing demand for virtual medical receptionists and virtual medical scribes in today’s medical practices.

Expanding practices

In addition to the rise of telehealth, the expansion of medical practices has further fueled the demand for virtual medical receptionists. As practices grow, so does the volume of phone calls and administrative tasks that need to be handled. Virtual receptionists can efficiently manage these responsibilities, freeing up valuable time for in-house staff to focus on providing quality patient care.

In an ever-evolving healthcare landscape, medical virtual receptionists, also known as virtual medical receptionists, have become an essential asset in ensuring smooth operations for expanding practices.

Key Roles of Virtual Medical Receptionists

Virtual medical receptionists play crucial roles in the day-to-day operations of medical practices, ensuring a seamless experience for both patients and staff. By managing appointments, handling insurance verification, and processing prior authorizations, they contribute to the smooth functioning of medical practices.

Let’s take a closer look at these key roles and their significance within the healthcare industry.

Managing appointments

One of the primary responsibilities of virtual receptionists is managing patient appointments. By efficiently scheduling, confirming, and rescheduling appointments, they help reduce the risk of scheduling errors and improve patient satisfaction. Their expertise in appointment management ensures that patients receive the care they need when they need it, making them an invaluable asset to medical practices.

Virtual receptionists are also responsible for other administrative tasks, such as answering phone calls and responding to emails.

Handling insurance verification

Another vital role of virtual medical receptionists is handling insurance verification. By verifying insurance information remotely, they free up in-house staff to focus on other essential tasks. This not only increases the efficiency of the medical practice, but also ensures that patients receive accurate and up-to-date information about their insurance coverage.

Verifying insurance information remotely is a great way to streamline the medical practice and ensure that insurance information is accurate.

Prior authorizations

Processing prior authorizations is yet another critical responsibility of virtual receptionists. They handle insurance authorizations, verify medical insurance, assist with preauthorizations, and gather necessary information for the authorization process.

By ensuring timely approvals and reducing delays in patient care, virtual medical receptionists play a crucial role in the overall efficiency of medical practices.

Advantages of Employing a Virtual Medical Receptionist

Beyond their key roles in medical practices, virtual medical receptionists provide numerous advantages, such as cost savings, flexibility, and an enhanced patient experience. These benefits make them an attractive solution for medical practices looking to improve their operations and better serve their patients.

Let’s explore these advantages in more detail.

Cost savings

One of the most apparent benefits of employing a virtual receptionist is cost savings. Virtual receptionists eliminate the need for hiring and training in-person receptionists, which can be financially burdensome. Additionally, they reduce the need for physical office space, as they work remotely, further cutting down on overhead expenses.

Ultimately, virtual receptionists offer a cost-effective solution for medical practices seeking to optimize their resources, similar to the benefits provided by a virtual assistant.


Virtual medical receptionists provide unparalleled flexibility in terms of scheduling and availability. They can adapt to the changing needs of a medical practice, such as fluctuations in call volume and appointment scheduling. This flexibility ensures that virtual receptionists can seamlessly adjust to any modifications or updates in the practice, providing an efficient experience for both patients and staff.

Virtual receptionists are also cost effective, as they require no additional overhead costs such as insurance.

Enhanced patient experience

Prompt and professional service from virtual receptionists contributes to a positive patient experience. By efficiently managing appointments, verifying insurance information, and processing prior authorizations, virtual medical receptionists help streamline the patient experience.

Their ability to provide quick and accurate assistance ensures that patients feel valued and well-cared for, fostering trust and loyalty in the medical practice.

Essential Skills for an Effective Virtual Medical Receptionist

To be effective in their roles, virtual medical receptionists must possess certain essential skills, such as technical proficiency, strong communication, and attention to detail. These skills not only enable them to efficiently perform their responsibilities, but also contribute to the overall success of the medical practice.

Let’s delve into these essential skills and their importance in the realm of virtual medical reception.

Technical proficiency

Technical proficiency is vital for virtual medical receptionists to competently navigate the software and systems used in medical practices. This includes electronic health records (EHRs), appointment scheduling systems, and billing software.

A strong foundation in these technologies ensures that virtual receptionists can efficiently manage patient information and administrative tasks, contributing to the fluid operation of the medical practice.

Strong communication

Effective communication is crucial for virtual medical receptionists to interact successfully with patients and staff. This involves not only understanding the needs and concerns of patients, but also conveying information clearly and empathically.

Strong communication skills enable virtual receptionists to build trust and rapport with both patients and staff, ultimately enhancing the patient experience and fostering a positive work environment.

Attention to detail

Attention to detail is critical for virtual medical receptionists to accurately handle patient information and administrative tasks in a medical office. By meticulously managing appointments, insurance verification, and prior authorizations, they ensure the precision and accuracy of the practice’s records.

Attention to detail also helps identify potential errors before they become significant issues, contributing to the overall efficiency and success of the medical practice.

Ensuring HIPAA Compliance and Data Security

When employing a virtual medical receptionist, ensuring HIPAA compliance and data security is of utmost importance. Medical practices must take the necessary steps to guarantee that their virtual receptionist adheres to patient privacy regulations and safeguards sensitive information. This involves proper training, certification, and the implementation of secure communication channels.

To ensure HIPAA compliance, medical practices should ensure that their virtual receptionist is properly trained.

Training and certification

Virtual medical receptionists should undergo HIPAA training and certification to ensure compliance with patient privacy regulations. This training equips them with the knowledge and understanding required to handle sensitive patient information securely and confidentially.

By investing in the proper training and certification of their virtual receptionists, medical practices can confidently adhere to HIPAA regulations and maintain the trust of their patients.

Secure communication channels

Secure communication channels, such as encrypted email and messaging, play a crucial role in protecting sensitive patient information. By implementing these secure channels, medical practices can prevent unauthorized access to patient data and maintain the confidentiality of their records.

Ensuring secure communication is not only vital for HIPAA compliance, but also contributes to the overall success and reputation of the medical practice.

Tips for Selecting the Right Virtual Medical Receptionist Service

Selecting the right virtual medical receptionist service involves considering various factors, such as the service’s reputation, the availability of customizable solutions, and pricing and contract terms. By taking these factors into account, medical practices can find a service that best fits their needs and requirements.

Here are some tips to help you make an informed decision when selecting a virtual medical receptionist service. Research the service’s reputation and customer reviews. Make sure the service offers customizable solutions.

Reputation and reviews

Evaluating a service’s reputation and reviews can provide valuable insight into the quality of their virtual receptionists. By examining customer feedback, ratings, and reviews from external sources, you can gain a better understanding of the service’s performance and effectiveness.

This information can help you make an informed decision when selecting a virtual medical receptionist service that meets your practice’s specific needs and expectations.

Customizable solutions

Customizable solutions allow medical practices to tailor virtual receptionist services to their specific needs and requirements. This ensures that the virtual medical receptionist can seamlessly adjust to any modifications or updates in your practice, providing an efficient experience for both patients and staff.

Additionally, customizable solutions enable you to personalize the service according to your practice’s branding and communication style, further enhancing the patient experience.

Pricing and contract terms

Comparing pricing and contract terms is essential in finding a virtual medical receptionist service that fits your budget and requirements. Consider factors such as subscription fees, pay-as-you-go models, and one-time setup fees when evaluating different services.

Additionally, examine contract terms, including contract duration, payment terms, and cancellation policies, to ensure that the service aligns with your practice’s needs.

Why Go Answer is Your Best Choice for Virtual Medical Receptionist Services

Go Answer is the best choice for virtual medical receptionist services, offering a comprehensive solution that includes bilingual medical receptionists, HIPAA-verified service, and 24/7 availability. These features make Go Answer an ideal choice for medical practices looking to optimize their operations and provide exceptional patient care with the help of a medical answering service.

Let’s delve deeper into what sets Go Answer apart from other virtual medical receptionist services.

Bilingual medical receptionists

Go Answer’s bilingual medical receptionists ensure effective communication with diverse patient populations. By offering services in multiple languages, Go Answer can cater to a wider range of patients and enhance the overall patient experience.

This not only improves patient satisfaction, but also broadens your practice’s potential market reach.

HIPAA-verified service

Go Answer’s HIPAA-verified service guarantees compliance with patient privacy regulations. By adhering to HIPAA guidelines and maintaining the privacy and confidentiality of all interactions, Go Answer ensures that your practice operates in compliance with these essential regulations.

Their commitment to data security and patient privacy makes Go Answer a reliable choice for virtual medical receptionist services.

24/7 availability

With 24/7 availability, Go Answer’s virtual medical receptionists provide round-the-clock support for your medical practice. This ensures that patients receive prompt assistance and quality care at any time, day or night.

Go Answer’s commitment to providing continuous support makes them an ideal partner for medical practices seeking to enhance their operations and patient satisfaction.


In conclusion, virtual medical receptionists are transforming the healthcare industry by offering unparalleled flexibility, cost savings, and a seamless patient experience. By understanding the growing demand, key roles, and benefits of virtual medical receptionists, you can make an informed decision when selecting the right service for your practice. With services like Go Answer providing bilingual receptionists, HIPAA-verified service, and 24/7 availability, there has never been a better time to unlock the benefits of a virtual medical receptionist in 2023. Embrace the future of healthcare and discover the potential of virtual medical receptionists today!

Frequently Asked Questions

What factors have contributed to the increasing demand for virtual medical receptionists?

The advancement of telehealth services and the growth of medical practices have contributed to a surge in demand for virtual medical receptionists.

This has created an opportunity for medical receptionists to provide their services remotely, allowing them to work from home or any other location. This has opened up a new career path for those looking to enter the medical field.

What are the key roles of virtual medical receptionists in medical practices?

Virtual medical receptionists are essential in medical practices for appointment management, insurance verification and prior authorization processing, providing a seamless experience for patients and staff.

They help streamline the patient experience, reduce administrative burden, and improve patient satisfaction. They also help reduce costs associated with manual processes and help medical practices become more efficient.

By automating appointment scheduling, insurance verification, and more.

How do virtual medical receptionists provide cost savings for medical practices?

Virtual medical receptionists provide cost savings for medical practices through reduced hiring costs and office space requirements, making them an efficient resource optimization solution.

By eliminating the need to hire additional staff and reducing the amount of physical space needed, virtual medical receptionists can help medical practices save money and increase efficiency.

Virtual medical receptionists can also help streamline the medical intake process.

How can medical practices ensure HIPAA compliance and data security with virtual medical receptionists?

Medical practices can ensure HIPAA compliance and data security by providing proper training and certification for virtual receptionists, and implementing secure communication channels.

This can help protect patient data and ensure that all communication is secure and confidential.

What factors should be considered when selecting the right virtual medical receptionist service for a medical practice?

When selecting a virtual medical receptionist service for a medical practice, it is important to consider its reputation, customizable solutions, and pricing and contract terms.

Reputation is key when selecting a virtual medical receptionist service. Look for reviews from other medical practices and ask for references. It is also important to make sure the service is reliable and has a good track record.

Get started now.

Sign up today. No contracts. No hidden fees.

Have more questions? Call us at 888-462-6793