More than just a call answering service
How Go Answer’s virtual receptionists can grow your business
As a business owner, you know how important it is to have a professional and responsive communication system in place. It’s critical to ensure that your customers have a positive experience when they interact with your business, which means that you need a reliable receptionist service that can handle all your communication needs. While call answering services may seem like a good solution, they only offer basic services that may not be enough for your business needs. On the other hand, a virtual receptionist can provide you with a more comprehensive administrative solution that can help you grow your business.
Does my business even need call answering or virtual receptionist services?
Let’s take a look at the differences between the hypothetical workday of a plumber who doesn’t have a virtual receptionist versus an electrician who does, in terms of how they spend their time.
The plumber, let’s call him John, starts his day at 8 am by checking his voicemail and responding to emails and texts that came in overnight. By 9 am, he has already received ten phone calls from customers who need his services. He answers each call, asking the customers about their plumbing issues and providing them with a quote. After the call, he logs the details in a notebook or spreadsheet. It’s already 10 am and John hasn’t even left his home office yet.
By 11 am, John finally heads out to his first job site, but his phone keeps ringing. He answers every call while driving, which is not only dangerous but also distracts him from focusing on the road. He arrives at the job site around noon, but he’s already stressed out and running behind schedule. After a few hours of work, he heads to another job site, where he faces the same challenges all over again.
By the end of the day, John has answered over 50 phone calls, and he’s exhausted. He spends an hour in the evening, returning calls and scheduling appointments for the next day. It’s safe to say that John’s workday is filled with interruptions and distractions, and he’s left with little time to focus on his billable hours.
Now let’s look at the electrician, let’s call her Sarah. Sarah uses a virtual receptionist service from Go Answer, which means that her calls are answered by a professional receptionist who is trained to handle her business’s needs. Sarah’s day starts similarly to John’s, but the difference is that she doesn’t have to answer every call that comes in. Instead, her virtual receptionist takes care of that, freeing up Sarah’s time to focus on her work.
By 10 am, Sarah is already on her first job site, and she’s able to work without any distractions or interruptions. When she’s done, she heads to her next job site, where she’s able to complete the work in a timely manner, without worrying about answering her phone.
By the end of the day, Sarah has only received a handful of phone calls, but each one has been handled professionally by her virtual receptionist. She spends a half hour in the afternoon, reviewing the calls and appointments that have been scheduled for the next day. She has been able to focus on her billable hours and grow her business, without worrying about answering every call that comes in.
It’s clear that a virtual receptionist service can make a significant difference in how contractors spend their time and manage their businesses. While a plumber like John spends most of his day answering calls, an electrician like Sarah is able to focus on her work, grow her business, and provide exceptional service to her customers. If you’re a contractor who wants to streamline your business and improve your productivity, consider using a virtual receptionist service like Go Answer.
At Go Answer, we provide a comprehensive virtual receptionist solution that is far more than just an answering service. Our virtual receptionists are trained to provide a professional and polite customer service experience that helps your business stay connected with customers, prospects, and suppliers around the clock. Our virtual receptionists can help your business by answering customer calls quickly and efficiently, handling inquiries, taking messages, and transferring calls. They are also able to provide support for general administrative tasks such as scheduling appointments, managing customer databases, and handling billing inquiries.
What is a virtual receptionist?
A virtual receptionist is a remote worker who provides call answering and other administrative services to businesses from a remote location. They are trained to handle calls and other communications in a professional and efficient manner, providing a high level of customer service. Virtual receptionists can help businesses of all sizes and types, including medical practices, law firms, e-commerce stores, and more. Virtual receptionists are typically trained to handle more duties than simply answering the phone and taking down messages.
At Go Answer, our virtual receptionists can also provide support for general administrative tasks such as scheduling appointments, managing customer databases, and handling billing inquiries. In addition, they are trained to handle calls quickly and efficiently so that customers do not have to wait on hold or spend too much time on the phone. This helps businesses save time, money, and resources while providing a high level of service to their customers.
What is a call answering service?
A call answering service is a type of service that provides businesses with an on-demand team of professionals who can answer incoming calls and take messages. Similar to virtual receptionist services, call answering services are designed to maximize customer satisfaction, improving response times and providing customers with the answers they need quickly. A call answering service also frees up time for business owners and employees, allowing them to focus on other areas of the business.
Unlike virtual receptionists, however, call answering services are not typically trained to provide additional administrative tasks beyond answering calls. This means that businesses may need to outsource other tasks such as appointment scheduling and billing inquiries.
Do I need a call answering service or a virtual receptionist?
When choosing between a virtual receptionist and a call answering service, consider the following factors:
- Scope of services: If you need a more comprehensive administrative solution, a virtual receptionist may be the better choice.
- Industry-specific needs: If you work in a specialized industry, such as healthcare or law, you may need a virtual receptionist who has experience in your industry.
- Language requirements: If you need multilingual support, a virtual receptionist service that provides this service may be the better choice. Go Answer’s agents are bilingual (English and Spanish).
- Budget: It used to be that if you have a limited budget, a call answering service may be the more cost-effective option. This is no longer the case. With Go Answer, you don’t have to compromise on quality, and you won’t have to break the bank.
What can a virtual receptionist do?
At Go Answer, we believe that our virtual receptionist services are the best choice for businesses that want to offer their customers exceptional service while keeping costs low. Our virtual receptionists offer a wide range of services that go beyond just answering calls. Here are just a few of the services that our virtual receptionists offer:
- Appointment scheduling: Our virtual receptionists can schedule appointments for your business and provide your customers with reminders so that they never miss a meeting or appointment.
- Connecting to calendars and CRMs: Our virtual receptionists can connect to your calendar or CRM, ensuring that all your appointments are organized in one place. We connect with popular platforms such as Salesforce and Hubspot, and we can find a way to work with the technology you currently use.
- Data entry: We can provide data entry services, so you don’t have to spend precious time and resources entering information into your systems.
- Billing inquiries: Our virtual receptionists are trained to answer billing inquiries and help customers resolve any issues they may have.
- Multilingual support: Our virtual receptionists can provide bilingual support, allowing you to connect with customers who speak English or Spanish.
- 24/7 availability: Our virtual receptionists are available 24/7, ensuring that your business never misses a call.
- Patient intake for medical facilities: Our HIPAA-verified virtual receptionists can help streamline the process of patient intake, ensuring that all necessary information is quickly and accurately collected.
- Legal intake services for law firms: Our virtual receptionists are trained to handle legal intake for law firms of all sizes. They can gather all the necessary information, screen potential clients, and allow lawyers to focus on billable tasks, all while maintaining strict confidentiality.
Compared to call answering services, our virtual receptionist services offer so much more. While call answering services can provide basic services such as call forwarding and message taking, they do not offer the same level of comprehensive administrative support that our virtual receptionists provide. With Go Answer, you can enjoy all the benefits of a virtual receptionist service without breaking the bank.
What are the benefits of a virtual receptionist service?
When choosing between a virtual receptionist and a call answering service, consider the value that a virtual receptionist can bring to your business. With our virtual receptionist services, you can enjoy a range of benefits that will help you grow your business, including:
- Increased productivity: With a virtual receptionist handling your calls and administrative tasks, you can focus on growing your business and increasing productivity.
- Better customer service: Our virtual receptionists are trained to provide exceptional customer service, ensuring that your customers have a positive experience when interacting with your business.
- Cost savings: Our virtual receptionist pricing is at or below the cost of other companies’ call answering services, yet we offer so much more.
- Scalability: As your business grows, our virtual receptionist services can grow with you. You can easily add more agents to your team as your business expands.
- Peace of mind: Our virtual receptionists provide an extra layer of security, ensuring that your calls and data are safe. With Go Answer, you can enjoy all the benefits of a virtual receptionist service without compromising on quality or breaking the bank. From appointment scheduling to multilingual support and everything in between, our virtual receptionists have you covered.
What kind of companies can use a virtual receptionist?
Virtually any company that needs administrative support and professional call answering can use a virtual receptionist. In fact, businesses of all sizes and types can benefit from using virtual receptionist services. Small businesses that cannot afford to hire a full-time receptionist can still provide their customers with a high level of customer service by using a virtual receptionist. Larger businesses can also benefit from virtual receptionist services by streamlining their call answering and administrative tasks, enabling them to focus on their core competencies.
Medical practices, law firms, real estate agencies, eCommerce stores, and financial firms are just a few examples of businesses that can benefit from virtual receptionist services.
Medical practices, for example, can use medical virtual receptionists for patient intake, appointment scheduling, and prescription refills. Our services can help medical providers of all types, such as general practices, specialists, dental offices, and urgent care centers.
Law firms can use legal virtual receptionists for legal intake and appointment scheduling. At Go Answer, we have experience handling legal intake for law firms of all types, including personal injury firms, family law firms, and corporate law practices. Our legal intake services can also scale quickly and easily to handle tort law and class action lawsuits.
Real estate agencies can use virtual receptionists for lead generation, appointment scheduling, and handling property inquiries. Turn a one-man operation into a full-scale team by leveraging our virtual receptionist services.
Retail and eCommerce stores can use virtual receptionists for customer service and order processing. Our agents have experience handling customer support for a wide variety of eCommerce businesses, ranging from boutique stores to large online retail sites.
Financial firms such as banks and credit unions can use virtual receptionists for appointment scheduling, account changes, and loan processing. Our agents have experience in the banking industry, enabling us to provide a level of customer service that meets and exceeds industry standards.
From small businesses to large enterprises, our virtual receptionists can help you take your business to the next level. Contact us today to learn more about how our virtual receptionist services can help your business grow.
So why choose Go Answer to answer my calls?
Any business that values exceptional customer service and streamlined administrative support can benefit from using virtual receptionist services. The affordable cost and scalability of virtual receptionist services make them an ideal choice for businesses that want to grow and succeed in a competitive market.
If you want to take your business to the next level, a virtual receptionist service is the way to go. At Go Answer, we offer virtual receptionist services that are the same cost as other companies’ call answering services, yet we offer so much more. Our virtual receptionists are trained to provide exceptional service, and we offer a wide range of services that can help you grow your business. Contact us today to learn more about how our virtual receptionist services can help your business thrive.
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Virtual Receptionist / Call Answering Services
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Call Answering Solutions for Every Industry
Go Answer offers virtual receptionist services tailored to every industry. Here are a few of our most common use cases:
- Answering services for small business
- Call center solutions for small business
- Property management answering service
- Contractor answering service
- Plumbing answering service
- Elevator answering service
- Funeral home answering service
Don’t see your business listed? We can develop a custom call answering solution with you.
Enterprise Solutions
Our call center solutions are an important part of any company looking into business process outsourcing. Learn more about our enterprise contact center solutions, including:
- Contact center outsourcing
- Customer service outsourcing
- Cloud call center solutions
- Hosted contact center solution
- Omnichannel contact center
- Inbound call center service
Looking for more information? Read up on recent contact center automation trends, including:
- Contact center management
- AI contact center solutions
Integrations
Learn more about Go Answer’s software integrations, specifically:
Healthcare Answering Services
Go Answer specializes in healthcare scenarios that require a HIPAA compliant answering service, such as:
Legal Intake Services
Our legal virtual receptionists offer various legal intake services, including:
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