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Legal Intake Services

We offer a friendly voice when your clients need one most. Focus on billable hours while we handle the rest.

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Our virtual legal receptionists are experts in legal intake

Total client satisfaction is something we take seriously. Our legal receptionists are available 24/7 and specifically trained to handle the unique challenges that legal matters can present.

Legal inbound services

Handling leads and other “inbound” requirements is one of the best places to outsource. It not only frees up your time for billable work, but ensures a streamlined process for engaging with potential new clients.

Personalized firm scripts

Legal Intake requires a highly specialized kind of professional. We’ll work with you to create the right scripts that reflect the ethos and tone of your firm. We can even sort, record, and forward calls for you.

Eliminate hassle, reduce stress

We are so much more than an answering service. Think of us as a legal triage center, helping you prioritize client calls while scheduling appointments, confirming details via outbound phone calls, and more.

Dedicated support

We’re in this together. Our transparent support structure ensures full accountability, with quick access to your dedicated account manager, 24/7/365. We’ll be there for you, whenever you need us.

Say hello to your new legal receptionist

No matter the size of your firm, Go Answer gives you the freedom to grow.

Legal intake services for law firms

From empowering individual lawyers to processing legal intake for mass tort lawyers & class action lawsuits, Go Answer can do it all.

Mass tort & class action

Outsource your intake

Retainer services

Virtual legal receptionists

Tort intake process: We help mass tort firms create an intake procedure that is efficient and effective, with the ability to quickly gather information from potential clients and assess their cases.

Case screening: Let us assess the suitability of potential clients through a variety of criteria, such as financial status, relationship with the firm, potential conflicts of interest and other relevant details about the case.

Case management: Torts can involve thousands of clients, and our dashboard allows you to view client details and review past calls with ease.

Virtual receptionist managing calls and appointments on a computer for a business.

Legal intake process: We can gather essential information from potential clients (through phone call or via web chat) so that your law firm can accurately assess the legal issue at hand.

Client screening: After obtaining necessary information from clients via a legal intake form, we employ an additional screening process to ensure that only qualified individuals are accepted as clients.

Client confidentiality: As always, our legal receptionists respect client confidentiality when conducting legal intake services.

Retainer agreements: We can handle the inbound and outbound communications for your retainer arrangements, informing potential clients of your rates and qualifying potential clients.

Payment processing: We make it easy for law firms to accurately monitor payments for services rendered so that they can ensure all bills are paid on time and any disputes over fees can be addressed promptly.

Client communication: Our outbound legal services can help you maintain regular communication with clients, which is key to managing retainer services effectively.

Automated appointments: Our virtual receptionists are able to book appointments for clients quickly and accurately, freeing up lawyers from having to manually handle the process.

Client interactions: In addition to basic appointment scheduling functions, our virtual receptionists can also help by answering calls, transferring clients to appropriate departments, or taking messages.

Personalized firm scripts: We’ll work with you to create the right scripts that reflect the values and voice of your firm while helping you stand out in the crowd.

Legal intake specialist on the phone providing answering services for a law firm.

We integrate with the technology your firm relies on

Go Answer seamlessly plugs into the tools you already use.

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Real people only.
Robots not allowed.

Warm & friendly voices

At Go Answer, we understand the value of real conversations with real people. Your clients can always count on having a friendly conversation with a real life human being. While we always use the latest technology, we never use AI for our virtual receptionists or web chat services.

Expertly trained

Go Answer’s contact center staff provide knowledgeable service and exemplary support. Our virtual legal receptionists are expertly trained to facilitate legal intake processes, from qualifying leads and scheduling appointments, to reaching out via outbound calls to verify details.

Multiple Virtual Receptionists Answering Calls

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Case closed: Go Answer saves your firm money

Every missed call has the potential to lead to a lost client – and hiring full-time receptionists is simply not affordable. Go Answer's legal intake services provide your law firm with a cost-effective alternative.

Streamline legal intake: Our professionally trained staff can handle every aspect of the legal intake process, from first contact to qualifying and assessing clients for specific lawyers within your firm.
Improve client retention: By automating your law firm’s answering service and live chat functions, you can ensure that every client receives the attention they deserve.
Extend your firm: Sure, we can answer calls and schedule appointments, but we can also work with you to handle a wide range of client requests, whether it’s online or over the phone.
Provide true 24/7/365 support: Our legal virtual receptionists staff ensures your firm is available to leads and clients whenever they need help, 24 hours a day, 7 days a week, 365 days a year.

We don’t like talking about ourselves

But we don’t mind if our customers do.

Excellent Company + Affordable

"We've used a lot of companies in the past to handle our overflow and after-hours, and we've always been disappointed...and then we met 1-888-GO-ANSWER! who is so clearly in a league of their own. They truly became our company - whether it was taking an order over the phone, dealing with customers problems over web-chat...they treated our customers the way we would treat our customers. Thank you for being awesome 1-888-GO-ANSWER!"

Marle C. | US
Highly recommended agents.

"Our company has been working with Go Answer for a little over a month now. The agents we have working for us are kind, critical thinking, self motivated and hard working individuals. As a company with a lot of incoming calls, it is a relief to know we have dedicated agents ready to take the calls efficiently and effectively. I would highly recommend Go Answer to any business!"

Sarah D. | US
Great Onboarding Process

"Great onboarding process from start to finish. After researching reception services for days on end and spoken to several agencies, none did an excellent job like 1888GoAnswer. Speaking with Andrew L. was easy, fun and lively and provided excellence in communicating their services and answered all my questions. The family culture 1888GoAnswer has clicked instantly with our company culture. The team has done a fantastic job helping us get started. A+"

LHCS | US

We’re here to help law firms, large and small

Individual lawyers
Our virtual legal receptionist service allows one lawyer to have the power of an entire law office. Let us handle phone calls, schedule appointments, and deal with the legal intake process while you focus on practicing law.
Any size law firm
We provide small to large size firms with the tools to handle large call volume on demand, to follow up with leads via phone or web chat, and to integrate call data into your current workflow.
Mass tort & class action
We understand the complex nature of mass tort and class action lawsuits. We provide tailored tools for managing case intake and client data, allowing you to focus on what matters most: getting justice for your clients.

The verdict: Amazing service at an unbeatable price

If there's one thing we're guilty of, it's providing exceptional customer service.

Full time, or just some of the time: Our customized support packages allow you to have a legal intake specialist ready to receive a call or chat message whenever you need us. We work for you when you want us to.
No contracts, no hidden fees: Being locked into a contract is awesome - said no one, ever. That’s why we offer flexible month-to-month plans that scale up or scale down - whatever your law firm needs.
Transparency is key: We want you to see exactly what we see. Get access to your account’s real-time activity, usage, and other data via our mobile app or through our online portal.
Say goodbye to language barriers: English or Spanish, it doesn't matter! Our agents can speak both, effortlessly switching between the two when the need arises.
Dynamic software integration: Go Answer is designed to fit into your firm's existing workflow. If you need us to connect with a technology you don't see listed on our integrations page, just ask! We are happy to make it work.

We handle the calls when you’re out of the office

Maximize the potential to reach a global audience by keeping your doors open 24 hours a day, 7 days a week, 365 a year. Any size firm, any budget, we’ve got you covered.

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Frequently Asked Questions

: A legal intake service is a call answering and communication tool that helps law firms manage their incoming calls, schedule appointments, and screen potential clients. Our team of trained operators will handle your incoming calls in a professional and friendly manner, ensuring that potential clients are provided with the necessary information and support.
: We provide you with a dedicated phone number that you can forward your calls to. When someone calls, our legal intake operator will answer the call in your law firm's name and handle the call as per your instructions. We can schedule appointments, take messages, screen potential clients, and more.
: Yes, our legal intake service is available 24/7/365. We understand that your potential clients may have legal inquiries or concerns outside of traditional business hours, so we are here to ensure that every call is answered in a timely and professional manner.
: Yes, you can customize how your calls are handled based on your specific business needs. You can provide us with specific instructions on how you want your calls answered and handled, and we will follow those instructions every time.
: We can send you messages and call summaries via email, text message, or through our online portal. You can choose the method that works best for you.
: Our legal intake service pricing varies based on the specific needs of your law firm. While our basic plans are available on our pricing page, please contact us to discuss your firm’s needs and receive a customized quote.
: Yes, we take data security and privacy very seriously. We have implemented industry-standard security measures to ensure that your law firm's information is kept safe and confidential at all times.
: Yes, our legal intake operators are trained in specialized legal terminology and can handle complex legal inquiries. We understand that the legal field can be complex, and we are here to provide support and assistance to your potential clients.
: Yes, we can provide legal intake service in English and Spanish. Please let us know if you have specific language requirements when you contact us to discuss your needs.
: Our legal intake services are different from other legal intake services because we provide personalized and professional client service that is tailored to the needs of your firm. We also use the latest technology to ensure that your clients have a seamless experience when interacting with your firm.

Most importantly, we never use AI, chat bots, or automated messages to handle your clients – every call or message is answered by a real human being, every time.

Comprehensive Legal Intake Services for Law Firms

Legal intake captures and manages potential client inquiries for law firms. It’s vital for converting inquiries into cases and ensuring no client is missed by gathering and entering accurate information. This article covers the importance of legal intake, key components, and how specialized services can improve your firm’s efficiency.

Key Takeaways

Our legal intake services provide 24/7 support, ensuring that every client call is answered and no potential client is lost.
Comprehensive solutions, including virtual receptionists and client follow-up systems, enhance operational efficiency and client satisfaction for law firms.
Specialized intake support improves the client experience by offering personalized services and multilingual assistance, catering to a diverse client base.

A legal intake specialist wearing a headset speaks with a client, illustrated with a speech bubble showing legal icons like documents and ID cards.

What is a Legal Intake Service? Why is it Important?

The legal intake process is a critical component of a law firm’s operations, as it sets the tone for the entire client experience. Legal intake services refer to the process of gathering information from potential clients, assessing the viability of their case, and determining the next steps. This process is essential for law firms to provide effective legal services and build strong relationships with their clients.

A well-designed intake process can help law firms streamline their operations, improve client satisfaction, and increase their chances of converting potential clients into paying customers. By outsourcing their intake services to highly trained professionals, law firms can free up more time to focus on their core legal services and improve their overall efficiency.

Why Choose Our Legal Intake Services?

Investing in our legal intake services offers numerous benefits, including efficient client management, 24/7 support, and increased case conversions. A dedicated answering service is crucial for capturing missed calls from potential clients and providing immediate assistance outside of standard business hours.

Our virtual receptionist service acts as both a full-time and overflow intake center, ensuring that your law firm never misses a client call, regardless of the time of day or night. This around-the-clock support is crucial for capturing potential clients who might otherwise move on to another firm if their call goes unanswered.

Our legal intake solutions streamline legal intake operations, ensuring potential clients don’t fall through the cracks. This approach maximizes marketing campaigns and ensures prompt follow-ups, increasing case conversions and allowing clients to make informed decisions. Imagine the peace of mind that comes with knowing every potential client is being handled professionally and efficiently.

Our services are designed to integrate seamlessly with your existing systems, providing a smooth transition and minimal disruption to your operations. The virtual receptionist service, for instance, can schedule appointments and connect clients to your legal team, enhancing the overall client experience. This seamless integration allows your firm to focus on its core strength – providing exceptional legal services.

Specialized legal intake services provide access to trained professionals skilled in handling initial consultations and client intake. Their expertise enhances client satisfaction and builds confidence in your firm’s capabilities. The result? A more streamlined and effective intake process that sets the stage for successful client relationships, led by an intake specialist.

Comprehensive Legal Intake Solutions

A comprehensive legal intake solution is essential for law firms seeking to enhance operational efficiency and client satisfaction. Client confidentiality is maintained through strict protocols, ensuring that sensitive information is managed securely and with discretion. Outsourcing your legal intake software can lead to significant savings in operational costs, as it eliminates the need to hire and train full-time staff. This approach reduces expenses and ensures compliance with industry regulations, minimizing the risk of legal complications.

Our legal intake services provide 24/7 availability, making sure that potential clients receive support and assistance even after hours. This round-the-clock service ensures that no client call goes unanswered, thus improving the overall client experience and increasing the likelihood of case conversions. A dedicated legal intake call center allows law firms to concentrate on core legal work, improving productivity and client outcomes.

The key components of our comprehensive legal intake solutions include Virtual Receptionist Service, Client Scheduling and Follow-Up, and Case Management Integration. These services can be customized to meet the specific needs of various practice areas, ensuring that your firm can effectively manage a diverse range of cases.

Minimalist illustration of a female call center agent with a headset, seated at a laptop, surrounded by legal icons like scales, document, and briefcase in blue, purple, and aqua green.

Virtual Receptionist Service for Law Firms

Our virtual receptionist service, including our specialized legal intake answering service, is designed to handle all incoming calls, providing 24/7 support for law firms and accommodating varying call volumes. This ensures that no client call is missed, significantly reducing the risk of losing potential clients. Our virtual receptionists provide appointment scheduling, ensuring smooth client interactions and allowing clients to book appointments at their convenience. Additionally, our call center enhances the efficiency of managing these interactions.

Our virtual receptionist service, staffed by experts and supported by cutting-edge technology, integrates seamlessly with your existing law firm software, enhancing operational efficiency. This seamless integration means that all client interactions are recorded and managed efficiently, providing a comprehensive overview of client communications and appointments.

Minimal line art of a law firm building connected to an intake office by a glowing blue and purple pipeline, symbolizing streamlined outsourced legal services.

Prompt call answering services improve client satisfaction and reduces no-shows, as client calls are more likely to keep appointments when their needs are addressed promptly. This service ensures clients feel valued from the first contact, setting the stage for a positive and productive relationship with your firm through phone calls, inbound calls, and outbound call interactions.

Effective client scheduling and follow-up are crucial for a successful legal intake process. Making outbound calls is a critical part of this follow-up process, allowing legal intake specialists to actively engage with potential clients and convert interested leads into clients.

Our dedicated team sets up initial client consultations and scheduling appointments, ensuring prompt attention to potential clients. This proactive approach helps in capturing client interest and moving them further along the intake process.

Our Digital Questionnaire Service is another essential tool, helping to outsource questionnaire capture. This reduces drop-off rates and increases appointment bookings by making it easier for clients to provide necessary information. Efficient data capture ensures your legal team has all relevant details for a successful initial consultation.

Follow-up calls are essential for converting potential clients into active clients. Our team ensures that follow-ups are conducted promptly and professionally, providing clients with the assurance that their legal matters are being handled with the utmost care. This structured approach improves client satisfaction and increases the likelihood of retaining new clients as we work closely with them.

Case Management Integration

Integration with existing case management systems is a crucial aspect of our legal intake services, as it ensures accurate capture and management of clients information. Our trained professionals provide essential administrative support, ensuring that all caseloads and leads are managed efficiently. This back-end support is essential for maintaining an organized and effective intake process.

By integrating seamlessly with your case management systems, we enhance tracking and oversight of client cases. Accurate and accessible client data improves overall client satisfaction and operational efficiency.

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Specialized Legal Intake Support

Specialized legal intake support, provided by legal intake professionals, enhances the client experience and ensures law firms take on cases aligned with their expertise. Our legal intake specialists are trained to handle the complexities associated with various legal matters, providing a thorough evaluation of potential cases to ensure they align with your firm’s strengths.

These specialists are the first point of contact for potential clients, ensuring that they feel heard and supported during their initial interactions. This personalized services enhances client satisfaction and builds confidence in your firm’s client communication capabilities to provide clients with the best experience, all delivered by highly trained professionals. For further inquiries, please refer to our contact details.

For mass tort cases, in particular, having specialized support can significantly improve the overall legal intake process, ensuring that potential clients are managed effectively.

Illustration of a confident lawyer in a blue suit standing at a desk with a laptop and justice scales, backed by three purple-outlined support team members working in the background.

Multilingual Support

Multilingual support is crucial for law firms serving a diverse client base. Our services include Spanish-language legal reception, significantly enhancing lead conversion rates among Spanish-speaking clientele. This service ensures all clients, regardless of language preference, receive the same high level of service and support.

Catering to non-English speaking clients ensures comprehensive access to legal services and improves overall client satisfaction. By offering multilingual support, we help law firms engage more effectively with a broader range of clients, ensuring that everyone is on the same page and feels equally valued.

A minimalist blue justice scale holding a purple headset on one side and a turquoise client intake form on the other, evenly balanced on a white background.

Dead Lead Revival

Reconnecting with potential clients who may have lost interest in pursuing legal action is a valuable aspect of our services. Capturing and managing qualified leads is crucial to ensure that potential clients are not lost, maximizing your marketing investments. Our dead lead follow-up services are designed to re-engage these potential clients, turning previously uninterested prospects into active clients.

A structured approach to reviving dead leads includes targeted outreach strategies that effectively re-engage potential clients. This proactive effort can significantly boost your client base and ensure no opportunity is missed.

Customizable Legal Intake Process

A customizable legal intake process meets the unique needs and operational protocols of each firm's law practice. Our services are highly adaptable, allowing for tailored appointment scheduling and personalized intake scripts that align with your firm’s specific practice areas, ensuring a smooth legal process. Additionally, implementing a legal intake form can further streamline this process.

User-friendly online form intake forms can be designed to enhance the client onboarding experience, making it easier for clients to provide basic information. This streamlined approach reduces administrative tasks and improves overall client satisfaction while ensuring the protection of client information and sensitive client information.

Effective integration with case management systems enhances tracking and oversight of client cases, ensuring efficient management of diverse legal matters. This adaptability is crucial for handling multiple practice areas and providing comprehensive support to all clients.

Transparent Billing for Legal Intake Services

Transparent billing is a cornerstone of our services, promoting trust and satisfaction among clients. We offer a flat rate per minute or per lead, ensuring that you know exactly what you’re paying for without any hidden fees, minimums, or overage charges.

This straightforward approach to billing allows you to focus on your legal needs without worrying about unexpected costs. Clear billing practices enhance client trust and ensure smooth and efficient transactions, providing a cost effective solution.

Types of Cases We Handle

Our services can manage a multitude of case types, providing comprehensive support for various legal matters and addressing any legal issue that may arise. From personal injury claims to mass tort cases, we ensure every potential client is managed effectively and efficiently.

Beyond typical personal injury claims, our intake services can accommodate a wide range of legal issues, ensuring that your firm can handle diverse cases on a firm’s behalf with ease. This flexibility is essential for law firms looking to expand their client base and offer comprehensive services.

Mass Tort Cases

Generating leads for mass tort cases is essential for covering expenses and ensuring their financial viability. A law firm that lacks the staffing to sign potential clients for mass torts risks losing significant revenue.

Our dedicated legal intake services team can significantly improve the overall intake process for mass torts, ensuring that potential clients are managed efficiently and effectively.

A robust legal intake process is the backbone of any successful mass tort practice. When a firm is inundated with hundreds—or even thousands—of potential claimants, it’s all too easy for leads to slip through the cracks, deadlines to be missed, and client satisfaction to plummet. Our dedicated legal intake services team acts as a seamless extension of your firm, ensuring that every caller is greeted promptly, every inquiry is routed correctly, and every case is documented with meticulous attention to detail.

A minimalist flowchart showing three stages—Client Call, Legal Intake, and Attorney Review—with icons of a phone, checklist, and justice scales, using blue, purple, and teal line art on a white background.

Diverse Practice Areas

Our intake services cover a diverse array of legal cases, ensuring comprehensive support for each unique matter. Engaging with prospective clients across diverse practice areas is crucial for converting leads into clients. From family law to corporate cases, we offer specialized legal intake services for law tailored to meet the diverse needs of law firms across different practice areas.

Our specialized support ensures your law firm can handle a wide range of legal issues efficiently and effectively. This adaptability is crucial for maintaining a broad client base and offering comprehensive legal services for law firms.

Types of Law Firms

Firms that Can Benefit

Various types of law firms can benefit from legal intake services, including solo practitioners, small and mid-sized firms, and large firms. Law firms that handle high volumes of cases, such as personal injury or mass tort cases, can particularly benefit from outsourcing their intake services.

By leveraging the expertise of legal intake specialists, these firms can improve their client intake process, reduce administrative tasks, and increase their conversion rates. Additionally, law firms that operate in competitive markets can use legal intake services to differentiate themselves from their competitors and provide a better client experience.

Whether a law firm is looking to improve its efficiency, reduce costs, or enhance its client satisfaction, legal intake services can be a valuable solution.

Initial Contact and Intake

First Impressions

The initial contact between a potential client and a law firm is crucial, as it sets the tone for the entire client experience. A positive first impression can help build trust and increase the chances of converting the potential client into a paying customer. Legal intake specialists play a critical role in making a good first impression, as they are often the first point of contact for potential clients. By providing personalized services, answering questions, and addressing concerns, intake specialists can help potential clients feel valued and understood. A well-designed intake process can also help law firms gather accurate and relevant information from potential clients, which is essential for making informed decisions about their cases. By streamlining their intake process and providing a positive client experience, law firms can improve their client satisfaction, increase their conversion rates, and build a strong reputation in their market.

Advantages of Partnering with Us

Partnering with a specialized legal intake service provider offers numerous advantages. Access to trained legal intake specialists enhances client interactions and builds confidence in the services offered. This expertise ensures every client feels valued and supported from the initial contact.

The scalability of our firm’s services allows law firms to manage fluctuating client inquiries efficiently, ensuring no potential client is missed. This incredibly helpful flexibility is crucial for law firms looking to grow and manage their firm’s client base effectively.

Transparent billing practices, timely invoicing, and multiple payment options further enhance client satisfaction and trust. Working with us allows your firm to focus on core legal tasks while we handle the intricacies of the intake process, ensuring smooth and efficient operation of client details.

Ready to Enhance Your Legal Intake Process?

Are you ready to take your legal intake process to the next level? Optimizing your client intake process is essential to improve efficiency and client satisfaction. Streamlining operations ensures every potential client is managed effectively, leading to increased case conversions and overall client satisfaction.

Contact us today to schedule a consultation and discover how our tailored strategies and comprehensive services can enhance your legal intake process. With our expertise and support, your law firm can focus on delivering exceptional legal services while we handle the intricacies of client intake.

A comprehensive and efficient legal intake process is essential for any law firm looking to enhance client satisfaction and operational efficiency. Our legal intake services offer numerous benefits, including 24/7 support, seamless integration with existing systems, and specialized support for various legal matters. By outsourcing your legal intake, you can focus on your core legal work while we handle the intricacies of client management.

From virtual receptionist services to case management integration and customizable intake processes, our solutions are designed to meet the unique needs of your law firm. Transparent billing practices and a diverse array of supported case types further enhance the value of partnering with us. Ready to optimize your legal intake process? Contact us today to get started!