Do Landscapers Need A Live Answering Service?
By John O'Haver
If your landscaping company has seen a recent decline in new clients, decreased profits, or increased expenses, you might be wondering how you can turn your business around. At Go Answer, we strive to help small and midsize businesses like yours get the information they need to succeed.
That’s why we’ve decided to inform you about the benefits you can enjoy by working with a live answering service. There are many ways that an answering service can bring in more clients and increase your revenue. Have you ever asked yourself, “do landscapers need a live answering service?” The answer is “Yes.” Let’s learn why!
An Answering Service Can Help Your Landscaping Business Get More Clients
Taking calls from potential clients while also focusing on landscaping jobs can be difficult, even if you have a dedicated receptionist. To increase the number of new clients you get, you’ll want to have your lines of communication open around the clock.
If you hire a landscaping live answering service, you’ll have a 24/7 virtual receptionist to take calls and schedule appointments all day and night. You’ll get more new projects when you extend your calling hours.
24-hour call answering will help you get clients you wouldn’t have been able to connect with in the past and give you a competitive edge against similar companies that only answer their phones during normal working hours.
Hire an Answering Service to Keep Existing Clients Happy
While finding new clients is important for your business’s growth, you must also make your current customers feel valued and happy with your services. The best way to keep your existing clients is to hire a live answering service for your landscaping business.
An answering service can provide your current customers with information, scheduling, and follow-ups through a variety of communication methods. Most services offer customer support via telephone, email, web chat, and SMS.
That means your customers will be able to get in touch with a friendly representative by virtually any means at any time of the day. They’ll feel much more connected to your business once they’re can set up an appointment and ask questions by simply clicking a button.
Helpful Services an Answering Company Can Provide
The Go Answer service allows you to create a personalized script that their live receptionists use to help your callers. Your new virtual receptionists can assist customers with making appointments and update your schedule accordingly.
An answering company can also provide clients with information regarding your landscaping services and pricing. You can also choose to have high-priority clients transferred directly to your line and ask your answering service not to pick up the phone for certain undesired callers.
A Landscaping Live Answering Service Can Help You Save Money and Time
Small business outsourcing is the way of the future. Outsourcing your reception and customer service positions can help you save valuable company resources. If you decide to partner with a landscaper’s live answering service, you’ll benefit from the following time and money-saving advantages:
Eliminate Recruiting Costs
The cost of recruiting an in-house employee far outweighs the cost of outsourcing your customer service and scheduling to an answering service. When you hire an in-house receptionist, you have to pay to post on recruitment websites and spend time screening, training, and onboarding.
You might be wasting thousands of dollars on hiring and training when you could outsource the position to a live answering service for an affordable rate.
Pay Less in Wages and Benefits
The employment expenses won’t end once you hire your new in-house receptionist. You’ll have to provide your new employee with a salary, benefits, office supplies, and a physical space to work from. Plus, you’ll have to spend time managing them and making sure they’re doing their job correctly.
Outsourcing the position to an answering service for landscapers will eliminate several costs associated with traditional employment and leave more money in your company’s bank account.
When outsourcing to an answering company, you won’t have to worry about employee turnover affecting your bottom line. If a receptionist from the answering service quits, it’s not your responsibility to go through the hiring and training process.
Phone Answering Services Can Cater to Non-English Speakers
The United States is a melting pot of various cultures, languages, and ethnicities. As a result, not all of your customers and potential clients will be native English speakers. This can make getting new business difficult if you don’t have a receptionist who’s familiar with other languages.
Fortunately, a landscaping live answering service can work with your company to provide the bilingual answering services you need to cater to your customers. You’ll be amazed at how many customers you’re able to acquire and retain when you have a receptionist who can communicate with them in a clear and friendly manner.
Get a Free Quote for Live Answering Services
Working with a phone, email, and web chat answering company can allow you to acquire more clients and help you grow your business. When you hire a live answering service for landscapers, you’ll be amazed at how much money and time you save. The best part is that you can put all those saved resources back into your business to improve it even further.
If you’re interested in trying out an answering service but don’t want to commit until you’ve seen the results for yourself, the Go Answer 30-day risk-free trial might be right for you.
If you sign up for our trial and aren’t impressed with our services, you won’t have to pay a dime! Contact us today to get a free quote and start connecting with a larger customer base.
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