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Rick Alovis

Rick Alovis

Rick Alovis writes about sales strategies, customer acquisition, market expansion, and the role of sales leadership in driving business growth. He shares best practices, industry trends, and personal insights on how to build and lead successful sales teams, particularly in the context of BPO services.

Articles by Rick Alovis

Customer Service Topics for Team Meetings: 20 Coaching Prompts That Improve QA and Escalation Handling

October 20, 2026

Customer Service Topics for Team Meetings: 20 Coaching Prompts That Improve QA and Escalation Handling

20 customer service topics for team meetings: coaching prompts that improve QA consistency, cleaner handoffs, and escalation handling on the frontline.
From Call to Case/Chart: Standardizing Intake Data Capture and CRM/EHR Handoffs for High-Volume Inbound Teams

September 1, 2026

From Call to Case/Chart: Standardizing Intake Data Capture and CRM/EHR Handoffs for High-Volume Inbound Teams

Standardize intake data capture and CRM/EHR handoffs for high-volume teams: a minimum dataset, validation at capture, deterministic routing, and clean QA.
SLA-Driven Call Center BPO for Multi-Location Brands: Coverage Models, QA Scorecards, and Escalation Paths

April 28, 2026

SLA-Driven Call Center BPO for Multi-Location Brands: Coverage Models, QA Scorecards, and Escalation Paths

This guide explains what an SLA should include beyond speed to answer—coverage rules, channel scope, QA measurement, escalation paths, reporting, and more.
Enterprise Call Center Solutions: What Large Organizations Should Look For

April 14, 2026

Enterprise Call Center Solutions: What Large Organizations Should Look For

Enterprise call center solutions are more than answering phones—they’re a system for reliable coverage, accurate intake, and consistent customer experience.
Person holding a smartphone and magnifying glass next to a laptop, representing phone attribution analysis.

February 10, 2026

Phone Attribution 101: How to Tie Calls Back to Ads (Google LSA, PPC, Meta)

Stop guessing where calls come from. Track LSA, PPC, and Meta calls—and optimize for qualified and booked leads.
A split scene contrasts a stressed landscaper bombarded by calls and tools with a calm worker mowing as a remote agent handles the phones.

July 29, 2025

10 Reasons Why Your Landscaping or Lawncare Company Needs An Answering Service

This article breaks down 10 ways a professional answering service helps landscaping companies capture more leads and keep customers happy.