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Benefits Of An Answering Service To A 24-hr Plumbing Business

By John O'Haver

Last modified: February 15, 2023

If you own a 24-hour plumbing company, you understand how critical it is to deliver constant and efficient service to your consumers. After all, you are the expert on what to do in the event of a plumbing emergency.

To keep your business afloat, you must accomplish jobs with urgency and with as little interruption as possible. An answering service is an excellent asset to consider for your organization in order to achieve this.

Customers rely on your business for prompt and expert service, and in the same manner, you can count on the following benefits of having an answering service for your 24-hour plumbing business.

Primary Functions of a Business Answering Service

The primary function of an answering service is to provide exceptional customer service by using agents to answer calls on your behalf who act as an extension of your office. An answering service can deliver messages to you or your field technicians by email, text, or web chat and may even interact with your scheduling software to plan appointments for your customers.

Advantages of a Plumbing Answering Service

If you’re still debating whether it’s a good idea for your 24-hour plumbing business to work with an answering service, consider the following advantages:

Increased Revenue

Did you know that potential customers prefer to spend money with companies that can be reached by phone? A missed call may be from a new customer calling to schedule a sewage main installation or a shower installation. This type of missed call could cost your plumbing company thousands of dollars in income.

Reduced Labor Costs

In-house receptionists or dispatchers are frequently compensated for tasks other than receiving calls. By using an answering service, you can have someone who can provide knowledgeable information for a lower labor cost. This also frees up current employees to work on larger projects or strategies to grow your organization.

Customizable Support 

When selecting an answering service, your agents handle calls in a manner consistent with your company’s customer service values through the use of call scripting. They will collect information from your clients in the way that you prefer. 

Shorter Training Time

It can take weeks to properly train a new employee. Along with the time invested, you must also consider the resources required while training new personnel. A new employee requires you to budget time and money for others to supervise and assist your new staff. 

Working with an answering service can help you save money on new employee training. 

Increased Flexibility for You and Your Employees

An answering service can also provide you and your employees with flexibility. An answering service will allow you to not be constantly on call, whether you are working in the field or at home late at night.

What to Consider When Choosing an Answering Service for Your Business

Working with a call answering service can help your plumbing or home services business significantly. Choose an answering service that shares your organization’s basic principles so that you can be confident that your firm is well-portrayed to callers. Other things to consider in an answering service:

  • Cost
  • Basic vs. Premium features
  • Integration capability with scheduling tools
  • Customer service ranking

When selecting a service, it is important to evaluate how well the service seamlessly aligns with your plumbing business. Aside from your business needs, providing a memorable customer experience is equally important.

How to Increase Profits Using an Answering Service

Your plumbing company operates around the clock. To profit, you need a beneficial answering service that can meet its demands while also excelling in other areas. There are a few factors that you may influence in order for an answering service to boost your company’s profit stream:

  • Set expectations to maximize value. Communicating your expectations early on will set the tone for how your answering service will perform. If your plumbing service does something that no one else does, advise your agents to emphasize this. 
  • Train agents to listen and ask the right questions. There will be moments when a customer is panicked or unable to adequately describe their problem. By teaching your answering service agent what to listen for and how to reply, you can build client trust while still providing adequate support to your field technician. 
  • Emphasize accuracy and following through. Attention to detail will save your company time and resources. Mistakes have the ability to deter client business, and a lack of following through can make a client feel forgotten. Stress the importance of double-checking and following up. 

Find the Best Answering Service for Your Plumbing Company 

premium answering service hires highly qualified employees who are ready to handle your calls and represent your plumbing company in the best light possible. Because producing value is the most successful method for long-term success, the advantages of having an answering service support your plumbing business 24/7 are limitless.

Clients constantly look for a quality plumber that is convenient and affordable. With the help of an answering service, you can generate income and improve customer satisfaction. Don’t miss out on building value and establishing a tailored customer experience.