PCI for Phone Payments: Safe Ways to Take Cards (and What to Never Say)

Businessperson on a call with floating credit card connected by dotted lines representing spoken card numbers risk.

Two-panel infographic comparing cardholder data and sensitive authentication data using card and CVV icons.

Purple padlock labeled SAD being tossed into trash with dotted-line connectors, illustrating the golden rule of PCI.

Call center agent at computer protected by shield blocking credit card details to keep PAN and CVV out of the agent environment.

Customer entering card numbers on phone keypad with masked tones and agent on call, illustrating secure DTMF masking.

Sound waves leaking through a barrier with caution symbol and SAD lock to warn about DTMF bleed risk.

Split scene showing agent transferring call to automated IVR robot while customer enters card details, highlighting unattended flow.

Agent sending a secure payment link to a customer’s phone via dotted line path with lock and chain icon in message bubble.

Handshake over shield document with arrows directing card data through a PCI‑validated service provider to reduce risk.

Call recording waveform with pause button and caution sign linked by dotted lines highlighting manual pause and resume risks.

Split illustration with unsafe speech bubble featuring card and warning icons versus safe speech bubble with lock and last four digits.

Six icons arranged in a hexagon pattern connected by dotted lines with checkmarks representing steps for PCI safe phone payments.