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Welcome to our blog

Read on for tips on how our virtual receptionist and web chat services can help businesses of all sizes.

Featured Articles

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Headset on a laptop beside an open notebook and pen, representing knowledge base documentation and support workflows.

January 20, 2026

How to Build a Living Knowledge Base From Real Calls (Without Writing a Novel)

Build a living knowledge base from real calls using short templates — FAQ cards, checklists, and escalation rules — updated weekly.
Family using a tablet, laptop, and smartphone at home, illustrating modern screen-first viewing habits and digital eye strain.

January 13, 2026

2026 Call Center Trends: What’s Changing, What’s Staying, and How Smart Teams Will Adapt

A practical look at 2026 call center trends, focusing on hybrid models, AI support, and consistent customer experience.
Agent wearing a headset viewing a digital dashboard, representing AI virtual receptionist support and call routing.

January 6, 2026

Is an AI Virtual Receptionist Right for Your Business? Key Questions to Ask

Learn how to decide if an AI virtual receptionist, live answering, or a hybrid solution fits your business needs.
Frustrated customer checking phone at a desk, suggesting missed calls and after-hours customer support gaps.

December 30, 2025

Why Small Businesses Lose Customers After Hours (And How to Stop It)

Missed after-hours calls cost small businesses leads, loyalty, and revenue. Learn how to stop the loss.
Hand using a calculator over business charts next to a laptop, representing year-end planning, budgeting, and forecasting.

December 23, 2025

End-of-Year Business Planning: Is Your Phone Coverage Ready for 2026?

Year-end planning isn’t complete without reviewing phone coverage, staffing flexibility, and scalability for growth.
Line art showing a central phone connected to sale, delivery, gift and clock icons representing holiday call volume spike.

December 16, 2025

How to Handle Holiday Call Volume Without Burning Out Your Team

Holiday call spikes can overwhelm staff. Learn how to manage volume while protecting revenue and morale.
Illustrated voice card divided into quadrants for personality, language rules, service stance and escalation philosophy.

December 9, 2025

Sound On-Brand at Scale: Holiday Call Scripts & Voice Tips for 24/7 Coverage

Modular holiday call scripts, a “Voice Card,” and coaching to keep your brand consistent at peak volume.
Illustration comparing a confusing automated phone tree to a friendly live receptionist, highlighting the benefits of human service.

November 25, 2025

Humans > Phone Trees in 2025: Why Live Receptionists Convert (and Where Smart AI Fits)

Live receptionists beat IVRs on speed, empathy, and conversion — AI makes them faster.
Minimalistic illustration of holiday shopping, calendar, gifts, phone and returns icons connected with dotted lines representing the Q4 demand surge.

November 18, 2025

Serve in English y Español: The Q4 Growth Case for Bilingual Answering

Bilingual (EN/ES) answering lowers friction in Q4, boosting conversion and reviews.
A split-screen illustration shows chaotic calls on the left and a neatly booked calendar on the right connected by dotted lines.

November 11, 2025

Holiday Rush to Booked: Turn Black Friday Calls into Appointments with AI Scheduling

Make “booked” your north star — use AI scheduling + agents to convert BFCM calls.
Illustration of human, bot, and hybrid chat icons around a website screen representing different chat options.

November 4, 2025

The SMB Website Chat Playbook: Live, Bot, or Hybrid — Setup, Staffing & Handoff Tips

Practical guide to launch chat in a week, choose live/bot/hybrid, meet accessibility, and hand off smoothly to phone.
Illustration contrasting chaotic back‑and‑forth messaging with a direct phone call that leads to a calendar appointment.

October 28, 2025

Stop the Back-and-Forth: First-Call Appointment Scheduling That Actually Sticks

Book on the first call with choice framing, smart routing, instant confirms, and reminders that cut no-shows.