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Matt O'Haver

Matt O'Haver

Matt is responsible for curating, organizing, and overseeing the creation and distribution of all content. He ensures that the blog provides a comprehensive mix of topics, from industry trends to practical advice, aligning with the interests and needs of the target audience.

Articles by Matt O'Haver

A modern calendar illustration shows June 9–12 circled with “Customer Contact Week – Las Vegas” at the top, a Go Answer sponsor note, and a headset icon.

June 3, 2025

Go Answer Sponsors Customer Contact Week Las Vegas 2025

We’re thrilled to announce that Go Answer is an official sponsor of Customer Contact Week (CCW) Las Vegas 2025, taking place June 9–12.
Screen filled with tech clip art featuring the word analytics.

April 29, 2025

Top Ways AI Analytics Will Revolutionize Customer Experience in 2025

AI analytics uses advanced artificial intelligence to analyze customer data and provide actionable insights.
Hand placing a wooden block with a smiley face on it, representing positive digital customer interaction.

April 22, 2025

What is Digital Customer Experience: Understanding What You Need to Know in 2025

This article will explore what is digital customer experience and provide insights into crafting a seamless and engaging digital journey for your customers.
Dictionary page showing the word “bilingual” and its definition, symbolizing multilingual capabilities in legal services.

April 15, 2025

How Bilingual Legal Intake Enhances Client Relations and Case Outcomes

Bilingual legal intake is a crucial service for the legal industry, enabling law firms to reach and assist Spanish-speaking clients effectively.
A robot holding a gavel behind the scales of justice, symbolizing artificial intelligence in the legal system.

April 8, 2025

Top Benefits of Using AI Legal Intake Service for Law Firms

AI legal intake services streamline client intake by automating tasks like onboarding, data entry, and managing legal documents and legal requests.
Red stamp on white background showing the word “compliance” to represent regulatory adherence.

April 1, 2025

Mastering TCPA Compliance: Essential Tips and Strategies

TCPA compliance is about following the rules set by the Telephone Consumer Protection Act to prevent unsolicited marketing communications.
A person presenting notes to a robot virtual assistant, symbolizing the collaborative approach of a hybrid AI/human engagement model.

March 25, 2025

The Hybrid Model: Merging Human Expertise with AI for Superior Customer Engagement

Real-world applications of AI in customer engagement illustrate its transformative power.
An individual texting on a smartphone while engaging with an AI chatbot, showcasing dynamic conversational AI interaction.

March 18, 2025

Conversational AI: A Practical Guide to Transforming Customer Service

Conversational artificial intelligence mimics human conversations to improve customer service. Explore ways to implement it in customer interactions.
A human hand shaking a robotic hand, illustrating the partnership between human expertise and AI customer service.

March 11, 2025

How AI Customer Service is Revolutionizing Support in 2025

Automating routine tasks with AI frees up support agents to address more complex inquiries, resulting in a 36% increase in repeat purchases.
Illustration of a magnet attracting stick figure people, symbolizing the pull of AI-powered lead generation.

March 4, 2025

Top AI Lead Generation Strategies: Tools, Techniques & Tips

AI lead generation is transforming B2B sales, increasing efficiency and scalability while enhancing personalization in outreach efforts.
Two call center agents conversing on headsets, one agent excitedly gesturing.

February 25, 2025

How Call Centers Can Drive Sales: Turning Support Calls into Revenue

Modern call centers can seamlessly integrate call center sales strategies to turn routine support calls into revenue opportunities.
How to Answer the Phone

February 18, 2025

How to Answer the Phone: Top Tips for Professional and Polite Greetings

In this article, you’ll learn practical tips for answering phone calls with professionalism and ease.